Senior Customer Success Manager, PEO
Deel
Associate Customer Success Manager
PlayPlay
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $90,000 per year
Job Level
JuniorMid-Level
About the role
- Manage a portfolio of 70–100 commercial/scale accounts, building trusted, long-term relationships with clients.
- Deliver a seamless customer experience across the journey: onboarding, training, adoption check-ins, business reviews, renewals, and expansion.
- Drive adoption and engagement by monitoring usage KPIs and proactively coaching customers.
- Own retention and renewal outcomes for your portfolio and identify upsell/cross-sell opportunities.
- Advise customers on how to structure and optimize their editorial/content strategy using PlayPlay and create best-practice resources.
- Lead workshops or webinars to upskill users and encourage peer learning.
- Contribute to strategic projects: improve internal processes, enhance customer education (knowledge base articles, video tutorials, newsletters), and partner on initiatives that scale customer impact.
- Be the voice of the customer in the US market: share feedback with Product & Motion teams, support pre-sales and expansion validation, collaborate with Marketing, and elevate customer insights company-wide.
Requirements
- 1–3 years of professional experience, including at least 1 year as a Customer Success Manager in B2B SaaS.
- 1+ year of Customer Success experience in the US market.
- Proven ability to manage multiple customers, stakeholders, and priorities at once.
- Knowledge of key Customer Success metrics (NPS, CSAT, churn, retention, expansion) and familiarity with CS tools.
- Bonus: Experience in MarTech, media, or creative software industries.
- Interest in the video industry.
Benefits
- An opportunity to join a fast-growing scale-up!
- Competitive salary + bonus scaled to your experience.
- 25 days of PTO.
- Medical, Vision, and Dental Insurance Plans (covered 100% for you and 50% for dependents).
- 401k plan
- This role can be remote.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Success ManagementB2B SaaSCustomer Success metricsNPSCSATchurnretentionexpansioneditorial strategycontent strategy
Soft skills
relationship buildingcustomer experiencecoachingcommunicationproject managementstrategic thinkingcollaborationpeer learningfeedback sharingprioritization
