PlayPlay

Product Manager

• Continuously gather stakeholder insights to shape and prioritize the product roadmap.
• Own and evolve the product vision on a semi-annual basis.
• Stay on top of AI trends and the competitive landscape.
• Deeply understand user pain points and motivations through qualitative research.
• Assess AI model quality, configuration options, and pricing models.
• Collaborate with design and engineering to build the best solutions for users.
• Lead delivery preparation: story mapping, backlog management, specifications, etc.
• Act as the prompt engineer for your features — design, test, and optimize prompts to ensure top-quality outputs.
• Ensure high product quality through thorough testing and clean, bug-free releases.
• Partner with marketing to deliver product marketing (PMM) activities for product launches.

Freelance – AI Product Manager

Business Development Rep

• Execute the outbound and inbound sales strategy for the UKI Market:
• Identify prospects and find the decision makers’ contacts.
• Manage and qualify inbound leads from different channels (social campaigns, events, webinars, etc…)
• Contact prospects in a creative and ULTRA personalized way (mostly warm and cold calling - but also LinkedIn, email, PlayPlay) to get demos!
• Carry out a continuous follow-up of these prospects.
• Get appointments for the Account Executives.
• Prepare the appointments and assist the AEs in all the pre-sales phases.
• Go with the salespeople on appointments to meet the prospects you qualified.
• Become a product expert! 🎥
• Be able to track and analyse your KPIs and results on a weekly basis.
• Update the information in our CRM/engagement platform (Salesforce, Salesloft, Salesnavigator).

Customer Success Manager

• Manage a portfolio of 70–100 commercial/scale accounts, building trusted, long-term relationships with clients.
• Deliver a seamless customer experience across the journey: onboarding, training, adoption check-ins, business reviews, renewals, and expansion.
• Drive adoption and engagement by monitoring usage KPIs and proactively coaching customers.
• Own retention and renewal outcomes for your portfolio and identify upsell/cross-sell opportunities.
• Advise customers on how to structure and optimize their editorial/content strategy using PlayPlay and create best-practice resources.
• Lead workshops or webinars to upskill users and encourage peer learning.
• Contribute to strategic projects: improve internal processes, enhance customer education (knowledge base articles, video tutorials, newsletters), and partner on initiatives that scale customer impact.
• Be the voice of the customer in the US market: share feedback with Product & Motion teams, support pre-sales and expansion validation, collaborate with Marketing, and elevate customer insights company-wide.

Associate Customer Success Manager

Account Executive

• Expand PlayPlay's largest and most strategic accounts by developing and optimizing expansion strategies
• Map Key Accounts to understand organizational structure and identify decision-makers across US departments
• Create and nurture strong relationships with champions and clients through creative outreach and relationship-building activities
• Prospect key contacts and C-levels to accelerate account expansion
• Collaborate with Customer Success and Strategic Customer Success managers to grow accounts via webinars, events, lunches, and other initiatives
• Negotiate and implement framework agreements to facilitate growth
• Track account activity and data in Salesforce and create internal reports with forecasting for each account
• Work closely with Head of Sales and founder to drive regional expansion of key accounts focused on large companies

Account Executive – Mid-Market

• Research and identify new client opportunities aligned with ideal customer profiles and target accounts
• Apply sales development best practices to engage prospects via email, phone, and social outreach
• Manage inbound leads from marketing (trials and paid) and represent the company at industry events across the US to generate leads and qualify opportunities
• Leverage discovery techniques and effective objection handling to engage decision-makers and generate interest in our offerings
• Coordinate meetings for Account Executives and Customer Success and ensure accurate logging of activities in Salesforce
• Consistently meet or exceed monthly and quarterly quotas for qualified meetings and revenue generation
• Maintain precise tracking of activities across Salesforce, Salesloft, and other sales tools
• Source, establish and build relationships with customers to drive new business

PlayPlay

Freelance – AI Product Manager

BDR

Associate Customer Success Manager

Account Executive – Mid-Market

Business Development Representative