Pharmacy Manager
GluCare Health
Bilingual, Spanish Health Care Assistant
Planned Parenthood South Atlantic
full-time
Posted on:
Location Type: Office
Location: Fayetteville • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $23 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as the first impression for Planned Parenthood South Atlantic by providing friendly, efficient services to clients arriving at the health center
- Maintain front office and back office operations and assist providers with daily in-office procedures
- Provide patient education via telephone and face-to-face on reproductive and sexual health issues
- Maintain accurate and complete documentation including charts, logs, EHR data, and patient filing systems
- Verify and interpret insurance coverage and benefits; communicate fee scale and pricing information
- Assist clinicians with patient referrals and document scheduled appointments in patient charts
- Provide telephone coverage for incoming calls and assist with appointment scheduling and information requests
- Handle patient fee receipts, reconcile daily deposits, and report to Finance
- Ensure patients complete necessary forms and obtain patient consents for services
- Follow Health Center procedures for processing and provision of OTC and prescription medications and birth control supplies
- Maintain adequate stock of supplies and help assure health center working order
- Participate as laboratory testing personnel: collect/prepare specimens, maintain/check instruments, perform quality controls, order and result laboratory tests, draw blood, dispose of contaminated supplies, perform and interpret in-house tests, and meet competency/proficiency requirements
- Work as a team member to meet or exceed center productivity and customer satisfaction goals
Requirements
- Bilingual in Spanish with passing the Bilingual Proficiency Assessment required before hire
- Passionate about providing high-quality and nonjudgemental reproductive health care
- Believes in providing non-judgmental care to transgender & gender-diverse patients
- Patient-first mindset and compassionate demeanor
- Ability to perform blood draws and laboratory testing tasks (collect/prepare specimens, maintain/check instruments, perform QC, order and result tests)
- Ability to perform and interpret in-house laboratory tests and participate in competency/proficiency requirements
- Ability to dispose of contaminated supplies safely
- Experience with maintaining accurate and complete documentation (charts, logs, EHR/computer data)
- Ability to verify and interpret insurance coverage and patient benefits, including copay/coinsurance
- Ability to reconcile patient fee receipts and report to Finance
- Ability to ensure patients complete necessary forms and obtain consents
- Familiarity with processing OTC and prescription medications and birth control supplies
- Ability to maintain adequate stock of supplies and assist in center maintenance
- Strong customer service and telephone skills for appointment scheduling and information
- Willingness to remain on-site until patients are checked out, documentation completed, and center cleaned
- Ability to work the specified clinic schedule (full-time, 35-39 hours/week; Tuesday-Saturday shifts with varying hours)
- Job offer contingent on a background check
Benefits
- Full benefits: medical, dental, and vision
- Health Reimbursement Account
- 403B Retirement Plan with matched contributions
- Paid Time Off
- Holiday Pay
- Employee Assistance Program
- Bilingual pay differential: additional $1.00/hour for passing Bilingual Assessment
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
blood drawslaboratory testingspecimen collectionquality controlEHR documentationinsurance verificationpatient fee reconciliationOTC medication processingprescription medication processingpatient consent management
Soft skills
customer servicecompassionate demeanorpatient-first mindsetteamworkcommunication skillsnon-judgmental careattention to detailorganizational skillsproblem-solvingadaptability
Certifications
Bilingual Proficiency Assessment
