Planned Parenthood South Atlantic

Manager

• Provide day-to-day leadership to support health center operations
• Hire, coach, train, monitor, evaluate, and, if necessary, take corrective action with staff and volunteers
• Serve as administrative supervisor for Clinicians and supervise unlicensed staff
• Ensure a client-centered service model and promote responsive service delivery
• Facilitate regular staff meetings for communication, training, and policy compliance
• Provide ongoing feedback on productivity, patient care quality, customer service, and teamwork
• Participate in annual budgeting and monitor revenue cycle goals
• Financial management: monitor monthly financial statements, client visits, revenue, expenses, staffing, and daily reconciliation of deposits/logs
• Oversee and ensure effective use of Electronic Health Records (EHR) and staff training
• Implement staff schedules to optimize staffing levels and patient flow
• Ensure accurate documentation and timely completion of daily/weekly/monthly reports
• Oversee ordering and inventory accuracy for medical, contraceptive, and office supplies
• Represent PPSAT in the community and create partnerships with community organizations
• Coordinate with Security and Facilities to ensure a safe environment; conduct trainings and drills
• Assist with coordination of research activities related to clinic procedures and oversight of recruiting/screening staff
• Ensure compliance with state regulations and applicable laws (including consent and ultrasound requirements)
• Ensure lab and ultrasound staff are privileged and receive annual competency testing
• Participate in Risk and Quality Management (RQM) and monitor compliance with HIPAA, CLIA, OSHA, and state pharmacy regulations
• Serve as Laboratory Manager under supervision of Laboratory Director and oversee laboratory quality control
• Perform laboratory testing duties if trained (collect/prepare specimens, maintain instruments, draw blood, order/result tests)
• Perform other duties as assigned

Health Center Manager

Bilingual

• Serve as the first impression for Planned Parenthood South Atlantic by providing friendly, efficient services to clients arriving at the health center
• Maintain front office and back office operations and assist providers with daily in-office procedures
• Provide patient education via telephone and face-to-face on reproductive and sexual health issues
• Maintain accurate and complete documentation including charts, logs, EHR data, and patient filing systems
• Verify and interpret insurance coverage and benefits; communicate fee scale and pricing information
• Assist clinicians with patient referrals and document scheduled appointments in patient charts
• Provide telephone coverage for incoming calls and assist with appointment scheduling and information requests
• Handle patient fee receipts, reconcile daily deposits, and report to Finance
• Ensure patients complete necessary forms and obtain patient consents for services
• Follow Health Center procedures for processing and provision of OTC and prescription medications and birth control supplies
• Maintain adequate stock of supplies and help assure health center working order
• Participate as laboratory testing personnel: collect/prepare specimens, maintain/check instruments, perform quality controls, order and result laboratory tests, draw blood, dispose of contaminated supplies, perform and interpret in-house tests, and meet competency/proficiency requirements
• Work as a team member to meet or exceed center productivity and customer satisfaction goals

Health Center Manager

Bilingual, Spanish Health Care Assistant