Planned Parenthood South Atlantic

QA Engineer

• The Quality Assurance Nurse performs a wide range of duties, including but not limited to:
• Conduct chart audits for patient encounters using affiliate-specific guidelines and clinical knowledge to ensure accurate and compliant medical record documentation
• Develop or revise audit tools in collaboration with relevant staff, as needed
• Identify opportunities to improve documentation quality and clinical compliance
• Contribute to communication and training plans to address identified deficiencies
• Serve as a quality assurance and compliance resource during training initiatives, as requested
• Maintain regular communication with appropriate staff regarding audit findings and trends
• Support Contact Center Patient Access Representatives by addressing patient questions, performing initial assessments, and providing education and support as appropriate
• Respond to patient inquiries related to healthcare services, including reproductive health care, STI services, birth control, primary care, gender-affirming hormone therapy (GAHT), and medication and surgical abortion, while maintaining strict confidentiality
• Triage laboratory results for all providers, prioritizing urgent notifications
• Initiate care pathways based on PPSAT Medical Standards & Guidelines (MS&Gs) and CFU RN Standing Orders
• Communicate results and next steps to Clinicians, Health Care Assistants, Clinical Director of Family Planning, and Health Center Managers as appropriate
• Support systems for task management, follow-up, and interdepartmental coordination
• Contribute to a positive work environment through collaboration, initiative, and problem-solving
• Adhere to affiliate policies, procedures, meeting requirements, and training expectations
• Perform other duties as assigned