General Manager
NEXT|HEALTH
General Manager
NEXT|HEALTH
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $90,000 - $100,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and oversee luxury operations, ensuring an exceptional customer and patient experience through efficient and high-quality service delivery
- Provide strong leadership in people management, fostering collaboration and robust relationships with team members and internal stakeholders
- Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy
- Ensure all patient care and services meet or exceed industry and regulatory standards
- Supervise all facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (Front-desk)
- Manage the talent lifecycle and proactively address workforce planning to prevent operational disruptions
- Oversee recruitment, onboarding, and offboarding of location hires to ensure smooth transitions and role integration
- Drive financial sustainability by managing the facility’s financial performance and aligning business operations with revenue goals
- Stay informed on legal compliance, safety regulations, and evolving safety measures to uphold a secure and compliant facility
- Collaborate with the sales and marketing division to generate location-specific business growth
- Develop and mentor team members through consistent performance evaluations and maintain high team morale
- Cultivate and sustain strong relationships with patients, healthcare providers, and community stakeholders to enhance brand reputation and service quality
- Ensure a safe and secure environment for patients and staff while maintaining the facility’s aesthetic appeal and addressing maintenance issues promptly
- Lead and manage the daily operations of the healthcare facility, manage budgets, and collaborate with company leaders to execute strategic plans
Requirements
- Demonstrated success in leading and managing complex operations
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred)
- 3+ years of experience in healthcare, fitness, or hospitality management, preferably in a clinical setting
- Demonstrated ability to lead and manage a team of healthcare professionals
- Strong financial management skills and experience
- Thorough knowledge of HR-related business practices, including recruiting, timesheet auditing, benefits administration, constructive coaching, etc.
- Proven ability to identify, troubleshoot, and resolve internal and external conflicts
- Effective liaison with a diverse range of internal and external stakeholders
- Exceptional communication and interpersonal skills
- Familiarity with healthcare regulations and industry standards
- Strong business acumen
- Capacity to work both independently and collaboratively within a team
- Self-driven and motivated
- Outstanding customer service skills
- Naturally outgoing and friendly demeanor
- Proficient in technology and resourceful in its application
