NEXT|HEALTH

General Manager

NEXT|HEALTH

full-time

Posted on:

Location: California • 🇺🇸 United States

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Salary

💰 $90,000 - $100,000 per year

Job Level

Mid-LevelSenior

About the role

  • Lead and oversee luxury operations, ensuring an exceptional customer and patient experience through efficient and high-quality service delivery
  • Provide strong leadership in people management, fostering collaboration and robust relationships with team members and internal stakeholders
  • Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy
  • Ensure all patient care and services meet or exceed industry and regulatory standards
  • Supervise all facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (Front-desk)
  • Manage the talent lifecycle and proactively address workforce planning to prevent operational disruptions
  • Oversee recruitment, onboarding, and offboarding of location hires to ensure smooth transitions and role integration
  • Drive financial sustainability by managing the facility’s financial performance and aligning business operations with revenue goals
  • Stay informed on legal compliance, safety regulations, and evolving safety measures to uphold a secure and compliant facility
  • Collaborate with the sales and marketing division to generate location-specific business growth
  • Develop and mentor team members through consistent performance evaluations and maintain high team morale
  • Cultivate and sustain strong relationships with patients, healthcare providers, and community stakeholders to enhance brand reputation and service quality
  • Ensure a safe and secure environment for patients and staff while maintaining the facility’s aesthetic appeal and addressing maintenance issues promptly
  • Lead and manage the daily operations of the healthcare facility, manage budgets, and collaborate with company leaders to execute strategic plans

Requirements

  • Demonstrated success in leading and managing complex operations
  • Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred)
  • 3+ years of experience in healthcare, fitness, or hospitality management, preferably in a clinical setting
  • Demonstrated ability to lead and manage a team of healthcare professionals
  • Strong financial management skills and experience
  • Thorough knowledge of HR-related business practices, including recruiting, timesheet auditing, benefits administration, constructive coaching, etc.
  • Proven ability to identify, troubleshoot, and resolve internal and external conflicts
  • Effective liaison with a diverse range of internal and external stakeholders
  • Exceptional communication and interpersonal skills
  • Familiarity with healthcare regulations and industry standards
  • Strong business acumen
  • Capacity to work both independently and collaboratively within a team
  • Self-driven and motivated
  • Outstanding customer service skills
  • Naturally outgoing and friendly demeanor
  • Proficient in technology and resourceful in its application
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