Intake Specialist, Call Center
MDD Forensic Accountants
Transcription Project Manager
Planet Depos
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 per year
Job Level
Mid-LevelSenior
About the role
- Receive and track in audio and files from digital reporters
- Assign, coordinate, and track transcription assignments with resources and vendors
- Communicate regularly with digital reporters and transcribers regarding audio/transcript status and other client requests
- Provide feedback on digital reporter job submissions
- Monitor department inbox to promptly respond to client questions and other requests
- Field transcription-related phone calls and emails
- Maintain and update shared transcription calendars with deadlines
- Coordinate deliverables with production department
- Guide clients through the client-provided audio transcription request process, including providing cost estimates
- Enter job notes in Reporter Base
- Perform transcription duties as needed
- Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology
- Other duties as assigned
Requirements
- Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required.
- Transcription experience preferred.
- Must have superb written and verbal communication skills.
- Experience with Microsoft Office products.
- Strong attention to detail and excellent customer service skills.
- Analytical and problem-solving skills, decision-making skills and good judgment.
- Must be able to work in a professional and confidential environment.
- Ability to work 11:00am - 7:00pm EST Monday-Friday.
