Bilingual Customer Support Representative, English/Spanish
FarOutScout.com
Bilingual Customer Support Representative, English/Spanish
FarOutScout.com
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answer inbound calls from homeowners, addressing their service needs in a friendly and professional manner.
- Make outbound calls to follow up on web leads, missed calls, or unconfirmed appointments.
- Gather all necessary information (e.g., homeowner details, service needed, preferred schedule) and accurately enter it into the booking system.
- Schedule and confirm appointments for partner HVAC, plumbing, and electrical businesses.
- Communicate clearly in Spanish and English depending on the caller’s preference.
- Maintain a helpful, empathetic tone while handling questions, reschedules, and occasional complaints.
- Document all interactions in the CRM, ensuring records are accurate and up to date.
- Meet performance metrics for call handling, appointment-setting, and responsiveness.
Requirements
- Education: College degree preferred.
- Experience: At least 3 years of experience in a customer-facing phone role (CSR, dispatcher, or appointment setter).
- Language Skills: Native or near-native fluency in Spanish and English (spoken and written).
- Communication Skills: Excellent listening and speaking skills in both languages, with a professional and neutral accent.
- Customer Focus: Ability to stay calm, empathetic, and solutions-oriented when helping homeowners.
- Work Ethic: Self-motivated, detail-oriented, and comfortable working in a high-volume call environment.
- Work Environment: Quiet, noise-free home office setup with reliable internet connection.
- Schedule: Full-time role (40 hours/week) with overnight EST shift or weekend coverage as part of the regular schedule.
