Customer Support

• Answer inbound calls from homeowners, addressing their service needs in a friendly and professional manner.
• Make outbound calls to follow up on web leads, missed calls, or unconfirmed appointments.
• Gather all necessary information (e.g., homeowner details, service needed, preferred schedule) and accurately enter it into the booking system.
• Schedule and confirm appointments for partner HVAC, plumbing, and electrical businesses.
• Communicate clearly in Spanish and English depending on the caller’s preference.
• Maintain a helpful, empathetic tone while handling questions, reschedules, and occasional complaints.
• Document all interactions in the CRM, ensuring records are accurate and up to date.
• Meet performance metrics for call handling, appointment-setting, and responsiveness.

Bilingual Customer Support Representative, English/Spanish

Customer Support Specialist

Dispatch Support Specialist

ERP Support Specialist

Business Development Support Specialist – Real Estate

Customer Service and Sales Representative