FarOutScout.com

Customer Success Manager

• - Take ownership of client relationships after the Sales handoff
• - Manage pre-deployment checklists and track deployment progress
• - Lead 30-day and 60-day post-deployment check-ins
• - Host monthly calls with key clients
• - Drive product adoption and **robot utilization**
• - Communicate feature updates and enhancements
• - Identify upsell opportunities
• - Conduct post-deployment refresher training
• - Gather customer feedback and relay product feature requests
• - Provide Tier 1 support for key clients
• - Triage issues to Support/Engineering when needed
• - Monitor error logs and vendor portals
• - Ensure consistent login and usage in intelligence/robot portals
• - Track customer pain points and recurring issues
• - Manage the deployment calendar (deployments, conferences, sales fulfillment)
• - Coordinate with internal teams to keep timelines on track
• - Maintain clean documentation, account notes, and deployment updates
• - Utilize AI for scheduling support, data extraction, checklist automation, and reporting

Customer Success Manager – Account, Operations

Full-stack Engineer

• Own medium-complexity tickets end-to-end—from scoping to deployment
• Collaborate with Product Managers and Designers to build user-focused solutions
• Participate in grooming, clarify requirements, and surface technical tradeoffs
• Deliver clean, maintainable, well-tested code
• Follow PR guidelines, document context, and address reviewer feedback proactively
• Debug and resolve issues across multiple layers of the stack
• Conduct peer code reviews and uplift junior engineers’ work
• Validate releases, coordinate notes, and troubleshoot production issues when needed
• Pair program, answer questions, and guide Associate Engineers
• Help strengthen team processes and propose workflow improvements

Product Engineer

Customer Support

• Answer inbound calls from homeowners, addressing their service needs in a friendly and professional manner.
• Make outbound calls to follow up on web leads, missed calls, or unconfirmed appointments.
• Gather all necessary information (e.g., homeowner details, service needed, preferred schedule) and accurately enter it into the booking system.
• Schedule and confirm appointments for partner HVAC, plumbing, and electrical businesses.
• Communicate clearly in Spanish and English depending on the caller’s preference.
• Maintain a helpful, empathetic tone while handling questions, reschedules, and occasional complaints.
• Document all interactions in the CRM, ensuring records are accurate and up to date.
• Meet performance metrics for call handling, appointment-setting, and responsiveness.

Bilingual Customer Support Representative, English/Spanish

• Serve as the first point of contact for homeowners looking for HVAC, plumbing, or electrical services.
• Answer inbound calls from homeowners, addressing their service needs in a friendly and professional manner.
• Make outbound calls to follow up on web leads, missed calls, or unconfirmed appointments.
• Gather necessary information and accurately enter it into the booking system.
• Schedule and confirm appointments for partner HVAC, plumbing, and electrical businesses.
• Communicate clearly in Spanish and English depending on the caller’s preference.
• Maintain a helpful, empathetic tone while handling questions, reschedules, and occasional complaints.
• Document all interactions in the CRM, ensuring records are accurate and up to date.
• Meet performance metrics for call handling, appointment-setting, and responsiveness.

Appointment Setter

• Drive revenue growth by engaging potential customers through outbound calls and proactive sales efforts.
• Conduct outbound sales calls introducing the company's AI platform and benefits.
• Follow up on inbound leads and inquiries, nurturing relationships to convert them into paying customers.
• Utilize provided scripts and adapt sales pitches based on customer needs and responses.
• Maintain a high level of responsiveness and professional customer interactions.
• Accurately document customer interactions, follow-ups, and sales progress in the CRM.
• Achieve and exceed sales targets and performance metrics.
• Collaborate with internal teams to refine sales strategies and optimize customer engagement.