FarOutScout.com

Customer Support

• Manage inbound customer calls and provide prompt, accurate assistance.
• Use provided scripts to guide customers through troubleshooting or inquiries, ensuring efficient resolution of issues.
• Build positive relationships with customers through exceptional service and clear communication.
• Ensure response times within 10 seconds, maintaining a high level of professionalism and urgency.
• Document customer interactions accurately and maintain up-to-date records in relevant systems.
• Collaborate effectively with team members to meet individual and team performance goals.

Customer Support Representative

SEO Marketing

• - Dedicated to analytics, technical SEO, SEO Content development, or other duties as assigned and as required to best serve the needs of clients.
• - Execute basic SEO tactics from SEO strategies built by the Specialists.
• - Taking ownership of assigned client tasks, maintaining knowledge of client needs to assist in growing Organic search performance
• - Execution of SEO plans according to Superpath and industry best practices, when needed
• - Link building using industry-standard methods
• - Auditing client websites to grow SEO performance.
• - Using Analytics to identify trends, areas of opportunity, or issues
• - Providing insights and next steps on Analytics reports as needed
• - Maintaining knowledge of SEO best practices and algorithm changes
• - Create and optimize SEO-friendly page content
• - Ongoing curiosity to stay current with SEO news and trends, and a desire to seek mastery of the SEO field is a must.
• - Begin identifying potential risks to client campaigns and communicate those risks to specialists.
• - Assist the blogging team with targets and keyword support, as needed

Customer Support Representative

SEO Associate