PLACE

Operations

• Lead performance, reporting, capacity and talent management, and territory/coverage strategy for escrow and closing
• Grow and develop a high-performing team of Escrow Officers and Transaction Coordinators
• Own our operating rhythm and executive dashboards
• Partner closely with Title, Lenders, GTM (Go-to-Market), Finance, and Post-Closing to hit growth and service targets
• Accountable for designing the plan and driving execution
• Own monthly and quarterly planning for SLAs, staffing plans, and utilization targets across markets
• Run weekly and monthly business reviews with cross-functional leaders; translate company goals into team KPIs and execution plans
• Build and maintain executive-ready dashboards for OTC, CD timeliness, funding cycle time, file loss rates, pipeline health, capacity/utilization, and CSAT/NPS.
• Conduct root-cause analyses and deliver data-driven action plans that improve productivity, quality, and client experience
• Design and maintain capacity models (demand and skill-based routing) across EO/TC teams
• Define staffing plans, hiring ramps, and cross-training strategies in partnership with other leadership
• Own market segmentation and coverage models; implement robust QA/QC checklists and track defects

Senior Escrow Operations Manager

Growth Marketing

• Own and operate entire demand generation engine, with a primary focus on high-quality inbound pipeline for enterprise mortgage lenders
• Plan, execute, and optimize all customer acquisition channels (SEO/GEO, SEM, paid social, AI-driven campaigns, and events) within a disciplined budget
• Lead and scale account-based marketing (ABM) strategy to generate qualified pipeline from key large enterprise and mid-market accounts within lending segments, in close alignment with sales and customer success.
• Drive day-to-day campaign execution and funnel performance from audience to impression to MQL to opportunity to revenue, using tools such as 6sense, Demandbase, Hubspot and Pardot to deploy targeted content, orchestrate multi-channel outreach, and measure engagement across account lists.
• Be accountable for pipeline creation, conversion rates, CAC efficiency, and ROI, with clear reporting communications to sales and executive leadership
• Partner closely with sales to align on ICPs, targeting, messaging, and campaign performance
• Lead Maxwell’s event strategy end-to-end, treating events as pipeline engines, from partner management and booth design to budget ownership, pre-event outreach, and coordinated execution with Sales, Customer Success and Product.
• Own the website as a growth asset: testing, optimizing, and improving conversion across the full funnel
• Work closely with content and creative partners to develop assets that actually move pipeline, not just awareness
• Drive marketing influence and pipeline acceleration playbooks for key strategic accounts in core verticals (IMBs, credit unions and banks).
• Experiment intelligently, starting digital-first, but expanding into new channels when data supports it
• Over time, help define what the next phase of marketing looks like as growth and investment accelerate

Director – Head of Growth

• Execute and optimize demand generation programs with a primary focus on high-quality inbound pipeline for enterprise mortgage lenders
• Run day-to-day execution across customer acquisition channels including SEO/GEO, SEM, paid social, AI-driven campaigns, and events, within a disciplined budget
• Execute and optimize account-based marketing (ABM) campaigns to generate qualified pipeline from key enterprise and mid-market lending accounts, in close alignment with sales
• Manage campaign performance from audience to impression to MQL to opportunity, using tools such as 6sense, Demandbase, HubSpot, and Pardot to deploy targeted content and measure engagement across account lists
• Track, analyze, and report on campaign performance, pipeline contribution, conversion rates, and ROI, sharing insights with marketing and sales leadership
• Partner closely with sales to align on targeting, messaging, campaign execution, and follow-up
• Support event strategy by owning execution and optimization, including pre-event outreach, on-site execution, and post-event pipeline follow-through
• Own and optimize key sections of the website as a growth asset, testing and improving conversion across the funnel
• Collaborate with content and creative partners to develop assets that support pipeline generation and sales conversations
• Contribute insights and recommendations to improve demand generation performance as the business grows
• Experiment intelligently, starting digital-first and expanding into new channels when data supports it.

Growth Marketing Manager

Account Executive

• Engaging with warm inbound leads via phone, email, and text
• Helping customers place and complete orders
• Asking the right questions to understand customer needs
• Recommending solutions and upselling additional services when it makes sense
• Managing multiple orders and conversations at once
• Using HubSpot and other internal systems to generate quotes and complete orders
• Staying up to date on new products, vendors, and technology
• Hitting performance goals tied to orders processed and commission

Senior Escrow Operations Manager

Director – Head of Growth

Growth Marketing Manager

Sales Consultant