Pitney Bowes

Account Executive

• Renewal Account Executive focused on retaining business and driving Annual Recurring Revenue (ARR)
• Act as subject matter expert on Pitney Bowes SendTech Shipping and Mailing Solutions
• Work directly with an assigned team of Enterprise Account Executives
• Generate, upgrade, and manage a portfolio of SMB or multilocation accounts through outbound calling
• Partner with Enterprise AEs to generate quotes, support closing, and process orders to retain revenue
• Present and close sales virtually or over the phone with existing clients
• Manage follow-up activities for inbound leads and secure appointments for Enterprise AEs and Product Specialists
• Overcome objections by positioning program benefits, features, and company value proposition
• Navigate complexities and regulations of lease, rental, and renewal contracts/agreements
• Plan and document sales activities, customer information, campaigns, pipeline and forecasts using Salesforce
• Complete other duties as assigned

Renewal Account Executive – High Value

Billing Specialist

• Act as the one point of contact for Pitney Bowes' largest Enterprise clients
• Create and send invoices on a timely basis
• Create and maintain spreadsheets and manual portal billing via Microsoft Excel
• Generate customer correspondence and maintain accurate client account information in applicable systems
• Work directly with clients to resolve past due invoicing and collect, including escalations
• Work with all business lines to resolve disputes and collect
• Support the Sales team with client account requests and maintain positive client relationships
• Handle account cleansing including payment application and reconciliation, PO and cost center updates, Fleet management data, PBI, and Purchase Power processing
• Perform all data entry and keystrokes required to address client issues

Enterprise Billing Specialist

Collections

• Support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy
• Maintain client satisfaction by addressing client needs through internal and external process partners to resolve transactions as assigned
• Handle sensitive financial data; credit review included in background screening
• Collect past-due accounts across multiple lines of business
• Correct billing errors within multiple lines of business while maintaining client account integrity
• Handle account cleansing: payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation
• Collaborate with agents responsible for invoicing, account maintenance, collections, sales support, and respond to client inquiries or requests
• Communicate and maintain relationships across business units at Pitney Bowes
• Organize and maintain daily work to meet time parameters for all tasks
• Complete other duties as assigned

Renewal Account Executive – High Value

Enterprise Billing Specialist

Collections Account Specialist