Pitney Bowes

Enterprise Billing Specialist

Pitney Bowes

full-time

Posted on:

Origin:  • 🇺🇸 United States • Wisconsin

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Salary

💰 $21 per hour

Job Level

Mid-LevelSenior

About the role

  • Act as the one point of contact for Pitney Bowes' largest Enterprise clients
  • Create and send invoices on a timely basis
  • Create and maintain spreadsheets and manual portal billing via Microsoft Excel
  • Generate customer correspondence and maintain accurate client account information in applicable systems
  • Work directly with clients to resolve past due invoicing and collect, including escalations
  • Work with all business lines to resolve disputes and collect
  • Support the Sales team with client account requests and maintain positive client relationships
  • Handle account cleansing including payment application and reconciliation, PO and cost center updates, Fleet management data, PBI, and Purchase Power processing
  • Perform all data entry and keystrokes required to address client issues

Requirements

  • Experience with client relationship management, ensuring satisfaction and success through effective communication and problem-solving
  • Ability to work autonomously with clients, Sales, internal departments, and stakeholders
  • Strong analytical skills with the ability to track and report client health metrics
  • Proactive and detail-oriented with strong organizational and multitasking skills
  • Excellent communication and interpersonal skills working with various client levels
  • Ability to work in a fast-paced environment and handle shifting priorities
  • Must be legally authorized to work in the US; employer will not sponsor (no H-1B)
  • Must be able to work aligned to Eastern Time Zone (Monday - Friday; between 7am - 6pm based on business need)