Billing Specialist – Substance Abuse Treatment Operations
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Enterprise Billing Specialist
Pitney Bowes
full-time
Posted on:
Location: Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $21 per hour
Job Level
Mid-LevelSenior
About the role
- Act as the one point of contact for Pitney Bowes' largest Enterprise clients
- Create and send invoices on a timely basis
- Create and maintain spreadsheets and manual portal billing via Microsoft Excel
- Generate customer correspondence and maintain accurate client account information in applicable systems
- Work directly with clients to resolve past due invoicing and collect, including escalations
- Work with all business lines to resolve disputes and collect
- Support the Sales team with client account requests and maintain positive client relationships
- Handle account cleansing including payment application and reconciliation, PO and cost center updates, Fleet management data, PBI, and Purchase Power processing
- Perform all data entry and keystrokes required to address client issues
Requirements
- Experience with client relationship management, ensuring satisfaction and success through effective communication and problem-solving
- Ability to work autonomously with clients, Sales, internal departments, and stakeholders
- Strong analytical skills with the ability to track and report client health metrics
- Proactive and detail-oriented with strong organizational and multitasking skills
- Excellent communication and interpersonal skills working with various client levels
- Ability to work in a fast-paced environment and handle shifting priorities
- Must be legally authorized to work in the US; employer will not sponsor (no H-1B)
- Must be able to work aligned to Eastern Time Zone (Monday - Friday; between 7am - 6pm based on business need)
