Enrollment/Billing Representative
The Cigna Group
full-time
Posted on:
Location Type: Hybrid
Location: Whitestown • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Prepare and review claims to ensure billing accuracy according to payor requirements.
- Pursue collection activities to obtain reimbursement from payors.
- Contact payor to request overrides, retro authorizations, additional documentation, window extensions, etc. to ensure invoice has necessary elements for reimbursement or to work a rejected claim (denial).
- Make 10-20 outbound calls daily, as needed.
- Frequent follow up with payers and/or patients on outstanding accounts.
- Respond to billing inquiries and questions relating to patient accounts.
- Frequently use phone/email/portal communications with patients and payors.
Requirements
- HS Diploma or GED required
- Customer service experience; healthcare/insurance industry preferred
- Patient billing and collections experience preferred
- PC Skills including Microsoft Outlook, Excel, Word and Internet
- Strong written & verbal communication skills
- Detail oriented and strong organizational skills
- Self-starter and team player; willingness to learn
- Focus on quality and service
- Integrity to handle sensitive or confidential information is critical
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing accuracyclaims preparationcollection activitiespatient billingreimbursementdenial managementdocumentationoutbound callsfollow up
Soft skills
customer servicestrong written communicationstrong verbal communicationdetail orientedstrong organizational skillsself-starterteam playerwillingness to learnfocus on qualityintegrity
Certifications
HS DiplomaGED