Pitney Bowes

Collections Account Specialist

Pitney Bowes

full-time

Posted on:

Origin:  • 🇺🇸 United States • Wisconsin

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Salary

💰 $18 per year

Job Level

JuniorMid-Level

About the role

  • Support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy
  • Maintain client satisfaction by addressing client needs through internal and external process partners to resolve transactions as assigned
  • Handle sensitive financial data; credit review included in background screening
  • Collect past-due accounts across multiple lines of business
  • Correct billing errors within multiple lines of business while maintaining client account integrity
  • Handle account cleansing: payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation
  • Collaborate with agents responsible for invoicing, account maintenance, collections, sales support, and respond to client inquiries or requests
  • Communicate and maintain relationships across business units at Pitney Bowes
  • Organize and maintain daily work to meet time parameters for all tasks
  • Complete other duties as assigned

Requirements

  • 2+ years client service experience
  • Prior experience in collections, account management, and/or billing reconciliation (preferred)
  • Strong time management practices
  • Excellent professional written and oral communication
  • The ability to work independently and prioritize scheduled daily activities while functioning in a team environment
  • Strong organizational skills
  • Proficiency in Microsoft Office Suite. Advanced MS Suite experience preferred
  • Strong interpersonal skills/ability to work with others
  • Attention to detail; excellent problem-solving and analytical skills
  • Availability to work from 8:00 am - 6:30 pm EST/7:00 am - 5:30 pm CST, Monday through Friday
  • Appropriate work from home setting for being in a client-facing environment
  • Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).