Pitney Bowes

Field Engineer

• Perform on‑site installation, maintenance, and repair of company equipment across the south of ROI, surrounding regions, and Northern Ireland.
• Diagnose technical issues efficiently, carrying out corrective actions to restore equipment performance and minimise customer downtime.
• Deliver a high quality customer experience, acting as the primary technical representative and maintaining strong professional relationships.
• Identify and promote service opportunities, including upgrades, replacement parts, and revenue‑generating activities aligned with customer needs.
• Manage daily schedules and travel plans independently, ensuring timely arrival to customer sites and effective use of working hours.
• Maintain accurate service documentation, including job reports, parts usage, and follow‑up actions within company systems.
• Ensure compliance with safety standards, company procedures, and customer site requirements at all times.
• Collaborate with internal teams, providing feedback on recurring issues, product performance, and customer insights.
• Support continuous improvement, contributing ideas to enhance service efficiency, customer satisfaction, and operational performance.
• Maintain company tools, equipment, and vehicle to a high standard, ensuring readiness for daily field operations.

Field Service Engineer – Southern Ireland, Cork and surrounding areas

• Deliver exceptional customer service that drives client satisfaction, retention, and trust
• Diagnose, repair, and troubleshoot both hardware and software issues to reduce downtime and callbacks
• Install, service, and upgrade Pitney Bowes Shipping & Mailing equipment, ensuring clients are fully trained and confident in their use
• Manage a multi-zip-code territory within 45 Minutes of Portland, Maine, with up to 80% driving time
• Use hand tools and small power tools to perform repairs, maintenance, and installations
• Maintain a safe, clean, and professional work environment always

Field Service Technician

Account Manager

• Generate, upgrade, and manage the portfolio of our existing government business base through outbound calling (no cold calling involved)
• Adapt to situations that require a strong sales aptitude, follow-up on leads, use effective selling systems and techniques to help probe, present and close sales with existing government clients
• Work with decision maker to address current needs, resolve issues related to their existing lease agreements, or right size solutions
• Overcome plausible objections by positioning program benefits, features, and the company’s value proposition
• Partner with internal teams to resolve all errors and client escalations
• Identify and implement changes needed to improve performance
• Raise the bar for yourself, your team, and the client

Government Renewal Account Manager – Remote in US EST & CST

• Install and configure software applications and hardware peripherals at customer sites
• Train customers how to use equipment and review job aids with client administrators/operators
• Contribute to revenue growth through sales leads and billable professional services
• Deliver solutions remotely and onsite
• Stay up to date on Pitney Bowes industry knowledge

Collections

• Support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy.
• Address client needs through internal and external process partners to resolve transactions as assigned.
• Handle sensitive financial data for clients; undergo a credit review as part of the background screening.
• Collect past-due accounts across multiple lines of business.
• Correct billing errors within multiple lines of business while maintaining client account integrity.
• Handle account cleansing, including payment application and reconciliation, purchase order updates, billing consolidations, invoice corrections, and price quote generation.
• Collaborate with agents responsible for invoicing, account maintenance, collections, and sales support.
• Communicate with and maintain good working relationships across business units.
• Organize and maintain your day to ensure proper time parameters are met for all items and tasks.
• Complete other duties as assigned.

Field Service Engineer – Southern Ireland, Cork and surrounding areas

Field Service Technician

Government Renewal Account Manager – Remote in US EST & CST

Field Service Technician

Collections Account Specialist