Pioneer Square Brands

Supervisor

• Lead daily operations and ensure smooth workflow across all departments
• Turn company goals into clear plans and measurable results
• Create, update, and maintain operational policies, SOPs, and best practices to keep processes consistent and scalable
• Spot potential issues early and design practical solutions to keep teams efficient and adaptable
• Use neurodivergent thinking to notice patterns, inefficiencies, and creative solutions that improve processes and customer outcomes
• Supervise, coach, and mentor team leads and team members to meet KPIs and grow professionally
• Build a supportive, inclusive culture that values different thinking styles and strengths
• Support leadership in planning and achieving monthly, quarterly, and yearly business goals
• Manage project timelines, priorities, and resources to deliver results on time and at a high quality
• Track and analyze key operational metrics to support decisions and find areas for improvement

Forecasting Supervisor

Customer Support

• Help manage incoming phone calls, email, and take the extra mile to engage customers
• Identify and assess customers’ needs to achieve satisfaction
• Escalate unresolved issues to the appropriate internal teams
• Collect prompt and accurate feedback from customers
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within determined SLA; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Purchase Order and Sample Order creation, review, release
• Work on RMA requests, Invoice inspection, timely processing
• Provide ETAs and tracking numbers proactively
• Be a support for all warranty issues
• Help in weekly open order review and inspection, communication to partners
• Other tasks and projects assigned by manager

Customer Experience Intern

General

• Create purchase orders and monitor/update open POs
• Manage case assignments and perform case clean-up activities
• Update existing SKU information for 20-unit and 40-unit master cartons
• Maintain and update UPC labels and packaging documentation
• Generate inventory reports required by channel stakeholders
• Assist with allocation-related inquiries and operational support
• Coordinate with internal teams to ensure timely and accurate data updates
• Perform other related tasks as assigned

Demand Planning Coordinator

Account Manager

• The Education Territory Manager is responsible for executing sales strategies, driving revenue growth and profitability for Gumdrop and Brenthaven in the education market, as well as leading a small inside sales team.
• Build and execute a territory plan that targets school districts, education service districts (ESDs), resellers, and state-level buying groups
• Develop a healthy pipeline by driving outbound prospecting, responding quickly to inbound leads, and coordinating with channel partners
• Identify refresh cycles, funding windows, and device adoption trends (Chromebooks, iPads, Windows devices) to prioritize high-propensity accounts
• Lead all district-facing sales efforts: discovery calls, needs assessments, product demos, pricing discussions, and proposal delivery
• Build strong relationships with District Tech Directors, CIOs, IT staff, curriculum leads, and procurement teams
• Conduct partner trainings, support deal registrations, align on pricing strategy, and share competitive intel
• Own the full sales cycle from lead creation through close
• Prepare quotes, proposals, and RFP responses with accuracy and urgency
• Maintain weekly forecast accuracy and always keep CRM data clean, current, and complete
• Build trusted, long-lasting relationships with district leaders, reseller reps, state education groups, and key influencers
• Track competitor products, pricing changes, and channel programs
• Partner with Product, Marketing, and Operations to improve samples, messaging, demand planning, and customer experience
• Ensure schools have exceptional service during and after the sale: tracking, deployment assistance, issue escalation, warranty understanding
• Consistently hit or exceed quarterly and annual revenue goals for EDU.
• Achieve KPIs: pipeline creation, deal velocity, win rate, partner engagement, and forecast accuracy.