Pioneer Square Brands

Field Engineer

• Act as the technical expert during the sales cycle—answering questions, joining client meetings, and building confidence in our solutions.
• Build strong relationships with customers by actively engaging to understand their needs, challenges, and goals, and provide tailored solutions that deliver value and drive long-term partnerships.
• Deliver engaging product demonstrations that highlight the power and capabilities of our mobile POS hardware.
• Partner with sales and clients to ensure smooth deployment and setup of hardware during pilot programs.
• Provide hands-on technical guidance to support integration with customer systems.
• Track pilot progress, resolve issues proactively, and help clients achieve business goals.
• Serve as the go-to resource for after-sales support, troubleshooting, and technical questions.
• Provide customer training on equipment use and maintenance.
• Build and maintain deep expertise in our POS hardware—features, specifications, and technical capabilities.
• Collaborate effectively across cross-functional teams to ensure seamless communication, proactively troubleshoot issues, and deliver solutions aligned with customer needs.
• Stay current on industry trends, competitive products, and emerging technology.

Field Support Engineer

Executive Assistant

• Provide comprehensive, high-level support to the executives, managing schedules, coordinating appointments, and ensuring smooth communication across multiple platforms
• Lead and monitor the execution of key projects, working with cross-functional teams to ensure projects are on track, deadlines are met, and deliverables are completed
• Conduct research, analyze data, and prepare detailed reports to inform executive decision-making
• Represent the executive in meetings, communications, and other key interactions
• Handle all forms of communication, including email, phone calls, and correspondence with confidentiality
• Serve as a primary point of contact for executives, manage confidential information, and represent executives in various capacities
• Organize and facilitate high-level meetings, from preparing agendas to documenting detailed meeting minutes and following up on actionable items
• Prepare reports and presentations as necessary
• Provide insights and recommendations
• Maintain comprehensive, secure, and organized records and files with confidentiality
• Ensure that all documentation is up-to-date and easily accessible to the CEO and CRO and other key stakeholders
• Manage all aspects of executive travel, including booking flights, accommodations, transportation, and preparing detailed itineraries
• Mentor and provide guidance to junior administrative
• Other related tasks that may be assigned

Data Scientist

• Collaborate with the data team and provide support in areas including, but not limited to, data quality and validation, QA automation, documentation, and reporting to ensure smooth transition from DOMO to Power BI
• Perform routine business analysis using various techniques, including but not limited to statistical analysis, explanatory and predictive modeling, and data mining from internal and external sources
• Translate data findings into clear, actionable insights for business stakeholders
• Develop dashboards, visualizations, and reports to communicate insights effectively
• Produce written documentation and oral presentation to support the data analysis and report on findings to present to the higher management as necessary
• Develop and monitor data quality metrics and ensure business data and reporting needs are met
• Analyze the business, document organizational processes, and evaluate business models to identify opportunities for improvement
• Work on timely resolution of day-to-day analytics tickets
• Maintain and deliver recurring reports and dashboards to support business operations