Customer Experience Intern

Pioneer Square Brands

Customer Experience Intern at Pioneer Square Brands assisting customer inquiries and order management in a hybrid environment. Engaging with customers and supporting warranty issues alongside the Customer Experience team.

Posted 7/2/2026internshipPasig City • 🇵🇭 PhilippinesEntry LevelWebsite

About the role

Key responsibilities & impact

Help manage incoming phone calls, email, and take the extra mile to engage customers
Identify and assess customers’ needs to achieve satisfaction
Escalate unresolved issues to the appropriate internal teams
Collect prompt and accurate feedback from customers
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within determined SLA; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Purchase Order and Sample Order creation, review, release
Work on RMA requests, Invoice inspection, timely processing
Provide ETAs and tracking numbers proactively
Be a support for all warranty issues
Help in weekly open order review and inspection, communication to partners
Other tasks and projects assigned by manager

Requirements

What you’ll need

Background in communication, marketing, or business
Willingness to work on night shift and hybrid work model at Silver City, Pasig

Benefits

Comp & perks

None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order CreationInvoice InspectionRMA ProcessingCustomer Account ManagementSLA Compliance

Soft Skills

Problem-SolvingCustomer ServiceTeam Collaboration