Customer Experience Intern

Pioneer Square Brands

Customer Experience Intern at Pioneer Square Brands assisting customer inquiries and order management in a hybrid environment. Engaging with customers and supporting warranty issues alongside the Customer Experience team.

Posted 7/2/2026internshipPasig City • 🇵🇭 PhilippinesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and communication skills, with a focus on problem-solving and timely resolution of customer issues. Proficient in managing customer interactions, processing orders, and providing accurate information to ensure customer satisfaction.

Highest-signal resume keywords

Customer EngagementOrder ProcessingIssue ResolutionCommunication SkillsFeedback Collection

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order CreationInvoice InspectionRMA ProcessingCustomer Account ManagementSLA Compliance

Soft Skills

Problem-SolvingCustomer ServiceTeam Collaboration

Tools & Technologies

CRM SoftwareCommunication Tools

Industry Keywords

Customer SatisfactionHybrid Work ModelMarketing BackgroundBusiness Background

About the role

Key responsibilities & impact

Help manage incoming phone calls, email, and take the extra mile to engage customers
Identify and assess customers’ needs to achieve satisfaction
Escalate unresolved issues to the appropriate internal teams
Collect prompt and accurate feedback from customers
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within determined SLA; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Purchase Order and Sample Order creation, review, release
Work on RMA requests, Invoice inspection, timely processing
Provide ETAs and tracking numbers proactively
Be a support for all warranty issues
Help in weekly open order review and inspection, communication to partners
Other tasks and projects assigned by manager

Requirements

What you’ll need

Background in communication, marketing, or business
Willingness to work on night shift and hybrid work model at Silver City, Pasig

Benefits

Comp & perks

None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score