Pinnacle

Customer Support

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Adhere to the station’s shift duties checklist for assigned shifts

Customer Service Representative – Graveyard

• Greet all customers with enthusiasm and professionalism
• Deliver friendly, efficient, and accurate service at checkout
• Follow the company’s Four Steps of Customer Service
• Communicate current promotions, loyalty programs, and product recommendations
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Stock shelves, coolers, and displays
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations
• Maintain cleanliness of the entire facility
• Adhere to the station’s shift duties checklist

Customer Service Representative

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service to achieve outstanding customer satisfaction
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Stock shelves, coolers, and displays to ensure products are organized and visually appealing
• Maintain cleanliness of the entire facility, including restrooms and fueling areas
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations

Manager

• Provide operational oversight, leadership, and strategic guidance across multiple store locations or a high-volume flagship location
• Ensure that each store consistently meets company standards for performance, profitability, and customer experience
• Achieve sales and operational goals, maintaining compliance, and developing store management teams to deliver consistent excellence across assigned stores
• Champion superior customer service standards, ensuring measurable results through customer feedback and service scores
• Monitor and support store teams in delivering consistent, high-quality customer experiences
• Oversee multiple store locations or a large-scale operation to ensure adherence to company policies and standards
• Review sales and profit performance regularly and develop and implement action plans to achieve goals
• Ensure effective scheduling, staffing, and labor management across all assigned stores
• Lead operational audits and reviews to maintain consistency in execution, safety, and brand presentation

Store Manager

• Support the day-to-day operations of the store and fueling station
• Ensure the safe and efficient operation of fuel dispensing
• Assist customers both inside and outside the store
• Maintain a clean, safe, and welcoming environment
• Greet all customers promptly and professionally
• Deliver efficient, friendly, and accurate service at checkout
• Communicate promotions, loyalty programs, and product recommendations
• Provide assistance with fueling and propane dispensing
• Handle customer inquiries or concerns and escalate to management
• Safely operate fuel pumps and propane dispensers
• Verify proper fuel types and pump markings
• Monitor fueling area for leaks, spills, or hazards
• Follow all safety protocols
• Accurately process cash, credit, and debit transactions
• Maintain fuel island supplies
• Collaborate with team members to achieve store goals
• Support special projects or promotions as assigned

Fuel Attendant – Customer Service Representative

• Greet all customers promptly and professionally, providing a welcoming and positive experience
• Deliver efficient, friendly, and accurate service at checkout and during fueling interactions
• Communicate promotions, loyalty programs, and product recommendations to customers
• Provide assistance with fueling, propane dispensing, and other customer needs
• Handle customer inquiries or concerns and escalate to management as needed
• Safely operate fuel pumps and propane dispensers in compliance with all company, state, and federal safety regulations
• Verify proper fuel types and pump markings to ensure accuracy and prevent contamination
• Monitor fueling area for leaks, spills, or hazards; respond promptly and report any incidents to management
• Follow all safety protocols, including emergency fuel shutoff procedures
• Maintain required training and certifications related to fuel and propane handling
• Accurately process cash, credit, and debit transactions through the Point of Sale (POS) system
• Perform cash counts, safe drops, and drawer balancing per company policy
• Verify identification for restricted sales (alcohol, tobacco, lottery, or credit purchases)
• Ensure compliance with cash-handling and loss-prevention procedures
• Keep both the interior and exterior areas of the station clean and well-maintained
• Maintain fuel island supplies including squeegees, paper towels, and windshield cleaner
• Clean and restock self-serve beverage and food stations, ensuring freshness and quality
• Empty trash receptacles, sweep pump areas, and maintain restrooms and entryways
• Report maintenance issues, pump malfunctions, or safety hazards immediately
• Collaborate with team members to achieve store goals and maintain smooth operations
• Assist with deliveries, stocking, and merchandise rotation
• Support special projects or promotions as assigned by management
• Follow all company policies, procedures, and operational standards

Fuel Attendant, Customer Service Rep

Fuel Attendant – Customer Service Rep

Graveyard Fuel Attendant, Customer Service Rep

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Represent the company with professionalism in appearance, communication, and conduct
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Report equipment malfunctions or safety hazards immediately to management

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Represent the company with professionalism in appearance, communication, and conduct
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
• Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Maintain signage, promotional materials, and pricing accuracy
• Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
• Keep the sales floor, counters, and displays neat, clean, and clutter-free
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Follow all food safety, sanitation, and temperature guidelines
• Clean and sanitize equipment regularly to ensure quality and compliance
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Refill windshield washer stations, paper towels, and squeegees at the pumps
• Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
• Report equipment malfunctions or safety hazards immediately to management
• Adhere to the station’s shift duties checklist for assigned shifts
• Understand and assist with car wash operations (if applicable)
• Perform other job-related duties as assigned by management

• Greet all customers with enthusiasm and professionalism
• Deliver friendly, efficient, and accurate service at checkout
• Follow the company’s Four Steps of Customer Service
• Communicate current promotions, loyalty programs, and product recommendations
• Operate the Point of Sale (POS) system accurately
• Ensure correct change is given, receipts are issued
• Stock shelves, coolers, and displays
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations
• Maintain cleanliness of the entire facility

• Greet all customers with enthusiasm and professionalism
• Deliver friendly, efficient, and accurate service at checkout
• Follow the company’s Four Steps of Customer Service with every interaction
• Operate the Point of Sale (POS) system accurately
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed
• Stock shelves, coolers, and displays
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations
• Maintain cleanliness of the entire facility
• Adhere to the station’s shift duties checklist
• Perform other job-related duties as assigned by management

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Adhere to the station’s shift duties checklist for assigned shifts