Pinnacle

Customer Support

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Maintain signage, promotional materials, and pricing accuracy
• Clean and sanitize equipment regularly to ensure quality and compliance
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems

Customer Service Representative

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
• Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Maintain signage, promotional materials, and pricing accuracy
• Follow all food safety, sanitation, and temperature guidelines
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Maintain signage, promotional materials, and pricing accuracy
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations
• Follow all food safety, sanitation, and temperature guidelines
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal.

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Adhere to the station’s shift duties checklist for assigned shifts

• Greet all customers with enthusiasm and professionalism
• Deliver friendly, efficient, and accurate service at checkout
• Follow the company’s Four Steps of Customer Service
• Communicate current promotions and product recommendations
• Operate the Point of Sale (POS) system accurately for all transactions
• Ensure correct change is given and receipts are issued
• Stock shelves, coolers, and displays
• Maintain cleanliness of the entire facility
• Prepare and maintain food and beverage stations
• Adhere to the station’s shift duties checklist
• Understand and assist with car wash operations if applicable

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Maintain signage, promotional materials, and pricing accuracy
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Adhere to the station’s shift duties checklist for assigned shifts

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations
• Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
• Adhere to the station’s shift duties checklist for assigned shifts

• Greet all customers with enthusiasm and professionalism
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction
• Communicate current promotions, loyalty programs, and product recommendations
• Operate the Point of Sale (POS) system accurately for all transactions
• Ensure cleanliness of the entire facility, including restrooms, fueling area, and trash disposal

• Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”).
• Represents the Company in a professional manner at all times.
• Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
• Offer current promotional items to all customers.
• Offer credit card application and information to all customers.
• Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
• Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness.
• Ensure that all prices are displayed correctly for each product.
• Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager.
• Keep the food and beverage area clean, neat, and well stocked with all necessary items.
• Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature.
• Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.
• Accurately conduct all cash, debit, credit transactions on cash register (POS).
• Perform simple math calculations.
• Make sure all money is dropped in the safe according to company policy and procedures.
• Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).
• Remove and dispose of trash and debris outside/inside.
• Sweep and Mop floors.
• Clean station restrooms.
• Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol).
• Understand how the car wash operates and how to reset it if needed (Only applicable for locations with car wash).
• Perform all other duties assigned.

• Welcome and make eye contact with all customers when they enter the store.
• Represents the Company in a professional manner at all times.
• Consistently maintains a professional, courteous attitude when dealing with customers.
• Performs the Four Steps of Customer Service with all customers to ensure total customer satisfaction.
• Offer current promotional items to all customers.
• Stock and maintain all displays and coolers.
• Make sure all promotional signage is in good condition.
• Ensure that all prices are displayed correctly for each product.
• Make sure all damaged and expired items have been removed.
• Keep the food and beverage area clean, neat, and well stocked.
• Conduct all cash, debit, credit transactions on cash register (POS).
• Maintain the outdoor equipment and remove trash.

Human Resources

• Provide administrative and clerical support to the HR Department
• Maintain accurate and up-to-date human resource files, records, and documentation
• Ensure the integrity and confidentiality of HR records
• Provide administrative support to the HR departments, including data entry, filing, scanning, and document management
• Perform periodic audits of personnel files and systems
• Respond to routine HR-related questions and requests from employees
• Assist in maintaining accurate information in HR systems
• Collaborate with the HR team on employee engagement and compliance initiatives
• Maintain compliance with company policies and employment law requirements
• Assist with audits and reporting related to payroll, HR, and benefits compliance
• Provide administrative support to the Safety & Compliance Department
• Perform other duties or special projects as assigned to support the HR and Payroll functions

HR Assistant

• Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”)
• Represents the Company in a professional manner at all times.
• Consistently maintains a professional, courteous attitude when dealing with customers.
• Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
• Offer current promotional items to all customers.
• Offer credit card application and information to all customers.
• Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
• Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness.
• Ensure that all prices are displayed correctly for each product.
• Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager.
• Keep the food and beverage area clean, neat, and well stocked with all necessary items.
• Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature.
• Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.
• Accurately conduct all cash, debit, credit transactions on cash register (POS).
• Preform simple math calculations.
• Make sure all money is dropped in the safe according to company policy and procedures.
• Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).
• Removes and disposes of trash and debris outside/inside.
• Sweep and Mop floors.
• Clean station restrooms.
• Follows Shift Duties schedule for correlating shift.
• Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol).
• Understands how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)
• Performs all other duties assigned.

• Welcome and make eye contact with all customers when they enter the store.
• Represents the Company in a professional manner at all times.
• Performs the Four Steps of Customer Service with all customers.
• Offer current promotional items to all customers.
• Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
• Make sure all promotional signage is in good condition and displayed in key areas.
• Ensure that all prices are displayed correctly for each product.
• Make sure all damaged and expired items have been removed from the shelf.

• Welcome and make eye contact with all customers when they enter the store.
• Represents the Company in a professional manner at all times.
• Performs the Four Steps of Customer Service with all customers.
• Offer current promotional items to all customers.
• Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
• Make sure all promotional signage is in good condition.
• Ensure that all prices are displayed correctly for each product.
• Make sure all damaged and expired items have been removed from the shelf.
• Keep the food and beverage area clean, neat, and well stocked.
• Make sure all hot food and beverage items are fresh and properly prepared.
• Sanitize all coffee and fountain machines, roller grills, and all other machines.
• Accurately conduct all cash, debit, credit transactions on cash register (POS).
• Maintain the outdoor equipment.
• Removes and disposes of trash and debris outside/inside.
• Sweep and Mop floors.
• Clean station restrooms.
• Follows Shift Duties schedule for correlating shift.
• Check for valid identification for all credit card transactions and age restricted items.
• Understands how the car wash operates and how to reset it if needed.
• Performs all other duties assigned.

Cashier, Customer Service Representative

• Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”).
• Represents the Company in a professional manner at all times.
• Consistently maintains a professional, courteous attitude when dealing with customers.
• Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
• Offer current promotional items to all customers.
• Offer credit card application and information to all customers.
• Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
• Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness.
• Ensure that all prices are displayed correctly for each product.
• Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager.
• Keep the food and beverage area clean, neat, and well stocked with all necessary items.
• Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature.
• Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.
• Accurately conduct all cash, debit, credit transactions on cash register (POS).
• Preform simple math calculations.
• Make sure all money is dropped in the safe according to company policy and procedures.
• Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).
• Removes and disposes of trash and debris outside/inside.
• Sweep and Mop floors.
• Clean station restrooms.
• Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol).
• Understand how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)
• Follows Shift Duties schedule for correlating shift.

Part-Time Evening Cashier / Customer Service Representative

• Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”).
• Represents the Company in a professional manner at all times.
• Consistently maintains a professional, courteous attitude when dealing with customers.
• Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
• Offer current promotional items to all customers.
• Offer credit card application and information to all customers.
• Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
• Make sure all promotional signage is in good condition and displayed in key areas.
• Ensure that all prices are displayed correctly for each product.
• Make sure all damaged and expired items have been removed from the shelf.
• Keep the food and beverage area clean, neat, and well stocked.
• Make sure all hot food and beverage items are fresh and properly prepared.
• Sanitize all coffee and fountain machines, roller grills, and all other machines.
• Accurately conduct all cash, debit, credit transactions on cash register (POS).
• Preform simple math calculations.
• Make sure all money is dropped in the safe according to company policy.
• Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).
• Removes and disposes of trash and debris outside/inside.
• Sweep and Mop floors.
• Clean station restrooms.
• Check for valid identification for all credit card transactions and age restricted items.
• Understands how the car wash operates and how to reset it if needed.
• Performs all other duties assigned.

• Welcome and make eye contact with all customers when they enter the store.
• Represents the Company in a professional manner at all times.
• Consistently maintains a professional, courteous attitude when dealing with customers.
• Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
• Offer current promotional items to all customers.
• Offer credit card application and information to all customers.
• Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
• Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.
• Accurately conduct all cash, debit, credit transactions on cash register (POS).
• Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).
• Follows Shift Duties schedule for correlating shift.

Customer Service Representative, Closer

• Welcome and make eye contact with all customers when they enter the store.
• Represents the Company in a professional manner at all times.
• Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
• Offer current promotional items to all customers.
• Offer credit card application and information to all customers.
• Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
• Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness.
• Ensure that all prices are displayed correctly for each product.
• Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager.
• Keep the food and beverage area clean, neat, and well stocked with all necessary items.
• Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature.
• Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.
• Accurately conduct all cash, debit, credit transactions on cash register (POS).
• Preform simple math calculations.
• Make sure all money is dropped in the safe according to company policy and procedures.
• Maintain the outdoor equipment and remove trash and debris.
• Sweep and mop floors and clean station restrooms.
• Follow Shift Duties schedule for correlating shift.
• Check for valid identification for all credit card transactions and age restricted items.

• Welcoming and engaging customers as they enter the store
• Operating the cash register and processing payments
• Providing a friendly and positive working environment for yourself and teammates
• Promoting our rewards and incentive programs to customers
• Cleaning and restocking the store throughout the day
• Pumping fuel for customers, as needed

Cashier/Customer Service Representative

• Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”).
• Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers.
• Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
• Offer current promotional items to all customers.
• Offer credit card application and information to all customers.
• Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
• Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness.
• Ensure that all prices are displayed correctly for each product.
• Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager.
• Keep the food and beverage area clean, neat, and well stocked with all necessary items.
• Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature.
• Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.
• Accurately conduct all cash, debit, credit transactions on cash register (POS).
• Perform simple math calculations.
• Make sure all money is dropped in the safe according to company policy and procedures.
• Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).
• Removes and disposes of trash and debris outside/inside.
• Sweep and mop floors.
• Clean station restrooms.
• Follows Shift Duties schedule for correlating shift.
• Check for valid identification for all credit card transactions and age-restricted items (Lotto/Tobacco/Alcohol).
• Understands how the car wash operates and how to reset it if needed (Only applicable for locations with car wash).

• Greet customers and provide outstanding service.
• Process sales transactions accurately and efficiently.
• Maintain store cleanliness and restock shelves as needed.
• Assist with fuel purchases and general inquiries.
• Adhere to safety and company policies.