Pinnacle

Controller

• Provide strategic leadership within the Finance Department, including AR, AP, Fuel Processing, Treasury, Payroll and Audit teams
• Oversee daily financial operations to ensure accuracy, efficiency, and compliance with company policies and regulatory standards
• Manage and optimize cash flow through effective oversight of billing, collections, and vendor payment processes
• Lead and develop departmental managers (AR Manager, AP Manager, Fuel Processing Manager, Merchandising Audit Manager, and Retail Audit Manager)
• Establish, monitor, and improve internal control systems to safeguard assets and ensure process integrity
• Collaborate with the Vice President of Finance to align financial reporting with operational performance and company strategy
• Monitor accounts receivable aging and collection performance; implement strategies to reduce delinquencies and improve DSO
• Oversee accounts payable accuracy and efficiency, ensuring timely payments and vendor compliance
• Manage fuel processing activities to ensure proper data integration, pricing validation, and revenue recognition
• Manage payroll team to insure full compliance with all state and federal requirements, accurate and timely payment, reconciliation of pay taxes and benefits
• Oversee retail and merchandising audit functions to maintain compliance, detect irregularities, and ensure financial transparency
• Lead departmental meetings and performance reviews to drive accountability, process improvement, and team development
• Develop and implement financial procedures, policies, and system improvements to enhance departmental efficiency
• Conduct critical analysis of revenue and expenses to report on areas for improvement and increase efficiency
• Partner with Operations, Commercial, and Facilities departments to ensure accurate financial data and process alignment
• Participate in audit preparation, regulatory reporting, and risk management initiatives as required

Financial Controller

Customer Support

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Represent the company with professionalism in appearance, communication, and conduct
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Perform other job-related duties as assigned by management

Customer Service Representative

• Greet all customers with enthusiasm and professionalism
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Maintain signage, promotional materials, and pricing accuracy

• Support daily store operations while upholding the company’s commitment to exceptional customer service
• Responsible for cashiering, maintaining store presentation, ensuring food and beverage quality
• Create a positive experience for every guest through friendly interactions, product knowledge, and efficient service
• Greet all customers with enthusiasm and professionalism
• Deliver friendly, efficient, and accurate service at checkout
• Follow the company’s Four Steps of Customer Service to achieve outstanding customer satisfaction
• Communicate current promotions, loyalty programs, and product recommendations
• Operate the Point of Sale (POS) system accurately for all transactions
• Stock shelves, coolers, and displays to ensure products are organized
• Maintain cleanliness of the entire facility

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Stock shelves, coolers, and displays to ensure products are organized and visually appealing
• Prepare and maintain all self-serve food and beverage stations
• Maintain cleanliness of the entire facility
• Follow all safety procedures and emergency response protocols
• Perform other job-related duties as assigned by management

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Represent the company with professionalism in appearance, communication, and conduct
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
• Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Maintain signage, promotional materials, and pricing accuracy
• Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
• Keep the sales floor, counters, and displays neat, clean, and clutter-free
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Follow all food safety, sanitation, and temperature guidelines
• Clean and sanitize equipment regularly to ensure quality and compliance
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Refill windshield washer stations, paper towels, and squeegees at the pumps
• Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
• Report equipment malfunctions or safety hazards immediately to management
• Adhere to the station’s shift duties checklist for assigned shifts
• Understand and assist with car wash operations (if applicable)
• Perform other job-related duties as assigned by management

• Greet all customers with enthusiasm and professionalism
• Deliver friendly, efficient, and accurate service at checkout
• Follow the company’s Four Steps of Customer Service
• Communicate current promotions, loyalty programs, and product recommendations
• Operate the Point of Sale (POS) system accurately
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed
• Stock shelves, coolers, and displays to ensure products are organized
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations
• Maintain cleanliness of the entire facility
• Understand and assist with car wash operations if applicable

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company's Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Represent the company with professionalism in appearance, communication, and conduct
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems

• Greet all customers with enthusiasm and professionalism
• Deliver friendly, efficient, and accurate service at checkout
• Follow the company’s Four Steps of Customer Service
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Stock shelves, coolers, and displays to ensure products are organized and priced correctly
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations
• Maintain cleanliness of the entire facility
• Adhere to the station’s shift duties checklist for assigned shifts

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Represent the company with professionalism in appearance, communication, and conduct
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Represent the company with professionalism in appearance, communication, and conduct
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
• Maintain signage, promotional materials, and pricing accuracy
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Follow all food safety, sanitation, and temperature guidelines
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Report equipment malfunctions or safety hazards immediately to management

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Adhere to the station’s shift duties checklist for assigned shifts
• Understand and assist with car wash operations (if applicable)

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Adhere to the station’s shift duties checklist for assigned shifts

Financial Controller

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative – Graveyard