Store Manager
Pinnacle
full-time
Posted on:
Location Type: Office
Location: Los Angeles • California • United States
Visit company websiteExplore more
Salary
💰 $0 - $21 per hour
About the role
- Provide operational oversight, leadership, and strategic guidance across multiple store locations or a high-volume flagship location
- Champion superior customer service standards, ensuring measurable results through customer feedback and service scores
- Monitor and support store teams in delivering consistent, high-quality customer experiences
- Resolve escalated customer issues promptly and professionally, promoting customer loyalty
- Oversee multiple store locations or a large-scale operation to ensure adherence to company policies and standards
- Review sales and profit performance regularly and develop and implement action plans to achieve goals
- Ensure effective scheduling, staffing, and labor management across all assigned stores
- Lead operational audits and reviews to maintain consistency in execution, safety, and brand presentation
- Maintain high visual and operational standards, ensuring all stores present a clean, well-organized, and inviting environment
- Coach, mentor, and develop Store Managers and Assistant Managers to create a culture of accountability and excellence
- Oversee inventory control practices to minimize shrink and ensure accurate reporting.
Requirements
- High school diploma or GED required; associate or bachelor’s degree in business, management, or related field preferred
- Minimum five to seven years of progressive retail management experience, including multi-unit or high-volume operations
- Proven record of driving sales, profitability, and operational excellence
- Strong understanding of convenience store, retail, or fuel operations preferred
- Food Safety Manager Certification (state-required) or ability to obtain upon hire
- Proficiency with point-of-sale (POS) and back-office systems such as S2K and EPOS
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
retail managementsales performanceprofitability analysisoperational auditsinventory controlcustomer service standardsstaffing managementlabor managementaction plan developmentvisual merchandising
Soft Skills
leadershipstrategic guidancecustomer loyalty promotioncoachingmentoringcommunicationproblem-solvingteam supportaccountabilityexcellence
Certifications
Food Safety Manager Certificationhigh school diplomaGEDassociate degreebachelor’s degree