Store Manager
Pinnacle
full-time
Posted on:
Location Type: Office
Location: Tracy • California • United States
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Salary
💰 $0 - $22 per hour
About the role
- Provide operational oversight, leadership, and strategic guidance across multiple store locations or a high-volume flagship location
- Ensure that each store consistently meets company standards for performance, profitability, and customer experience
- Responsible for achieving sales and operational goals, maintaining compliance, and developing store management teams
- Champion superior customer service standards, ensuring measurable results through customer feedback and service scores
- Monitor and support store teams to deliver consistent, high-quality customer experiences
- Resolve escalated customer issues promptly and professionally
- Oversee multiple store locations or a large-scale operation to ensure adherence to company policies and standards
- Review sales and profit performance regularly and develop and implement action plans to achieve goals
- Ensure effective scheduling, staffing, and labor management across all assigned stores
- Lead operational audits and reviews to maintain consistency in execution, safety, and brand presentation
- Maintain high visual and operational standards
- Partner with merchandising and marketing teams to execute promotions
- Ensure all locations maintain required Food Safety certifications and compliance
- Oversee safe handling, preparation, and presentation of food and beverage items
- Conduct regular performance reviews and succession planning discussions
- Oversee inventory control practices to minimize shrink and ensure accurate reporting
- Utilize and oversee the use of company systems including S2K, EPOS, and timekeeping software
Requirements
- High school diploma or GED required; associate or bachelor’s degree in business, management, or related field preferred
- Minimum five to seven years of progressive retail management experience, including multi-unit or high-volume operations
- Proven record of driving sales, profitability, and operational excellence
- Strong understanding of convenience store, retail, or fuel operations preferred
- Food Safety Manager Certification (state-required) or ability to obtain upon hire
- Proficiency with point-of-sale (POS) and back-office systems such as S2K and EPOS
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
retail managementsales performanceoperational excellenceinventory controlcustomer service standardsschedulingstaffinglabor managementfood safety complianceperformance reviews
Soft Skills
leadershipstrategic guidanceproblem resolutionteam developmentcustomer experience focuscommunicationoperational oversightauditingcollaborationplanning
Certifications
Food Safety Manager Certificationhigh school diplomaGEDassociate degreebachelor's degree