Pinnacle Treatment Centers, Inc.

Insurance

• Responsible for verifying patients’ insurances, as well as their covered benefits and for confirming pre-authorizations for services.
• Works well as part of a team and effectively communicates.
• Assists practice staff with eligibility, as necessary.
• Serves as a liaison between the RCM department and the various PTC facilities.
• Handle high volume of inbound/outbound calls for patients that need to be screened financially and medically for financial assistance.
• Complete verification of benefits for multiple clients within the appropriate timelines.
• Maintains high quality customer service standards in compliance with federal and state regulations and guidelines.
• Provide periodic processing status updates.
• Assist in researching reimbursement issues relevant to benefits/eligibility issues.
• Assist in training of new team members.
• Enter and update patient demographics into the billing system as needed.
• Complete KPI reports as requested by management and the clients.
• Update and manage the VOB tracker for multiple clients.
• Understand federal and state requirements regarding client confidentiality and the principles of maintaining protected health information (PHI).
• Work effectively and maintain expected productivity.
• Other tasks or duties as assigned.

Insurance Eligibility Verification Specialist

Growth Marketing

• Develop and execute a comprehensive enterprise growth strategy aligned with organizational goals and financial targets.
• Establish growth objectives, admissions targets, and key performance indicators across all growth functions.
• Drive sustainable patient acquisition, census growth, and revenue expansion across service lines and markets.
• Lead the development and execution of integrated marketing strategies across digital, traditional, and community channels.
• Oversee digital marketing, paid media, SEO, website strategy, content development, analytics, and campaign management.
• Lead business development efforts to strengthen referral relationships and drive patient admissions.
• Develop strategic partnerships with healthcare providers, hospitals, payors, correctional systems, employers, and community organizations.
• Lead patient navigation teams to ensure effective patient engagement and support throughout the admissions journey.
• Develop and oversee the organization's alumni engagement strategy.
• Build, lead, and develop high-performing teams across marketing, business development, patient navigation, alumni engagement, and growth operations.

Insurance Eligibility Verification Specialist

Vice President of Growth