Pinnacle Treatment Centers, Inc.

Security Engineer

• Serve as Pinnacle's cybersecurity leader and Security Officer while overseeing enterprise networking and infrastructure security initiatives.
• Develop and execute Pinnacle's multi-year cybersecurity strategy and roadmap.
• Lead information security governance, risk management, compliance, and security operations.
• Direct enterprise security monitoring and incident response practices
• Conduct security assessments, audits, and risk mitigation initiatives.
• Drive security awareness and best practices across the organization.
• Partner with Compliance and business leaders to maintain a strong security culture.
• Manage and optimize enterprise security technologies including: SIEM platforms, Endpoint Protection (EPP), Data Loss Prevention (DLP), Firewalls, Vulnerability Management, PKI, RADIUS, Network Access Control (NAC).
• Lead enterprise LAN, WAN, and wireless networking strategy.
• Design and implement scalable, resilient network solutions.
• Drive modernization and simplification initiatives across multi-site environments.
• Ensure secure connectivity for all Pinnacle facilities and applications.
• Lead security strategy and governance for Microsoft 365, Microsoft Azure, Conditional Access, Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), Microsoft Intune, Windows AutoPilot.
• Lead and mentor a team of security and network engineers.
• Manage vendor partnerships, procurement, and technology investments.
• Establish effective escalation and on-call support processes.
• Communicate project status and strategic initiatives to executive stakeholders.

Director of Security and Network

General

• Strategize and plan community relations activities including electronic communication, face-to-face meetings, and event participation.
• Identify and execute presentation, sponsorship and marketing opportunities in the community.
• Promote the PTC organization by cultivating and developing referral relationships with existing and potential referral sources.
• Identify new referral partners, uncover untapped market opportunities; and raise brand awareness.
• Develop and maintain strategic relationships.
• Assist patients in accessing services in existing and de novo markets.
• Function as a liaison between referral sources, Access Center, and facilities on key business improvements and best practices.

Community Relations Coordinator

Admissions Coordinator

• Receive and process inbound inquiries from phone, email, and chat.
• Assess potential patients’ treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs.
• Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.
• Understand patient’s insurance eligibility and benefits.
• Determine patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.
• Collect patients’ financial responsibilities, including deductibles, copays, coinsurance and out of pocket.
• Work with Pinnacle Treatment Centers to locate available beds and schedule admissions.
• Coordinate admissions schedules and sets up patient transportation as needed.
• Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient.
• Ability to work cohesively with others while maintaining personal tasks.
• Ability to adapt and change focus to new tasks or goals.
• Ability to negotiate or overcome barriers.
• Attentive documentation skills.
• Demonstrate excellent interpersonal communication skills.
• Ability to motivate those seeking treatment.
• Accurate and fast computer skills.

Admissions Care Coordinator I

Counselor

• Ensure the completion of patient databases, treatment plans, progress notes, discharge summaries, and other essential documentation in accordance with applicable federal and state standards and agency policies and procedures.
• Provide patients with orientation regarding objectives of the program, phase system requirements, rules and regulations, sanctions, hours of services, patient rights, and additional information to help patient adjust to the program.
• Assure each patient is assessed and placed according to the treatment phases in accordance with Federal and State standards and agency policies.
• Keep all patient files organized and updated for own and agency’s use in accordance with established policies and procedures.
• Counsel patients in crisis situations by identifying patient resources and coping abilities to help patients cope with and take steps to resolve crisis.
• Counsel patients who have refused to comply with specific program requirements to increase patient awareness of consequences of noncompliance.
• Arrange referrals to other agencies and resources in the community when appropriate.
• Perform treatment plan reviews.
• Participate in case conferences and case reviews in accordance with established policies and procedures.
• Develop and increase knowledge of federal, state, and agency regulations regarding confidentiality, methadone treatment, and substance abuse counseling certification.
• Submit all internal and external correspondence to the supervisor for review and approval.
• Secure necessary documentation from patients, when appropriate, to ensure compliance with established policies and procedures.
• Submit monthly and quarterly statistical reports to supervisor.
• Attend supervision meetings as scheduled
• Attend team meetings and complete all training courses as required.
• Other duties as assigned.

Counselor – Telehealth

• Ensure the completion of patient databases, treatment plans, progress notes, discharge summaries, and other essential documentation in accordance with applicable federal and state standards and agency policies and procedures.
• Provide patients with orientation regarding objectives of the program, phase system requirements, rule and regulations, sanctions, hours of services, patient rights, and additional information to help patient adjust to the program.
• Assure each patient is assessed and placed according to the treatment phases in accordance with Federal and State standards and agency policies.
• Keep all patient files organized and updated for own and agency’s use in accordance with established policies and procedures.
• Counsel patients in crisis situations by identifying patient resources and coping abilities to help patients cope with and take steps to resolve crisis.
• Counsel patients who have refused to comply with specific program requirements to increase patient awareness of consequences of noncompliance.
• Arrange referrals to other agencies and resources in the community when appropriate.
• Perform treatment plan reviews.
• Participate in case conferences and case reviews in accordance with established policies and procedures.
• Develop and increase knowledge of federal, state, and agency regulations regarding confidentiality, methadone treatment, and substance abuse counseling certification.
• Submit all internal and external correspondence to supervisor for review and approval.
• Secure necessary documentation from patients, when appropriate, to ensure compliance with established policies and procedures.
• Submit monthly and quarterly statistical reports to supervisor.
• Attend team meetings and complete all training courses timely as required.
• Other duties as assigned.

Insurance

• Responsible for verifying patients’ insurances, as well as their covered benefits and for confirming pre-authorizations for services.
• Works well as part of a team and effectively communicates.
• Assists practice staff with eligibility, as necessary.
• Serves as a liaison between the RCM department and the various PTC facilities.
• Handle high volume of inbound/outbound calls for patients that need to be screened financially and medically for financial assistance.
• Complete verification of benefits for multiple clients within the appropriate timelines.
• Maintains high quality customer service standards in compliance with federal and state regulations and guidelines.
• Provide periodic processing status updates.
• Assist in researching reimbursement issues relevant to benefits/eligibility issues.
• Assist in training of new team members.
• Enter and update patient demographics into the billing system as needed.
• Complete KPI reports as requested by management and the clients.
• Update and manage the VOB tracker for multiple clients.
• Understand federal and state requirements regarding client confidentiality and the principles of maintaining protected health information (PHI).
• Work effectively and maintain expected productivity.
• Other tasks or duties as assigned.

Insurance Eligibility Verification Specialist

Growth Marketing

• Develop and execute a comprehensive enterprise growth strategy aligned with organizational goals and financial targets.
• Establish growth objectives, admissions targets, and key performance indicators across all growth functions.
• Drive sustainable patient acquisition, census growth, and revenue expansion across service lines and markets.
• Lead the development and execution of integrated marketing strategies across digital, traditional, and community channels.
• Oversee digital marketing, paid media, SEO, website strategy, content development, analytics, and campaign management.
• Lead business development efforts to strengthen referral relationships and drive patient admissions.
• Develop strategic partnerships with healthcare providers, hospitals, payors, correctional systems, employers, and community organizations.
• Lead patient navigation teams to ensure effective patient engagement and support throughout the admissions journey.
• Develop and oversee the organization's alumni engagement strategy.
• Build, lead, and develop high-performing teams across marketing, business development, patient navigation, alumni engagement, and growth operations.

Director of Security and Network

Community Relations Coordinator

Admissions Care Coordinator I

Counselor – Telehealth

Counselor – Telehealth

Insurance Eligibility Verification Specialist

Vice President of Growth