Admissions Care Coordinator I

Pinnacle Treatment Centers, Inc.

Care Coordinator facilitating patient admissions at Pinnacle Treatment Centers. Responsible for timely response to inquiries and patient assessment for treatment needs.

Posted 7/1/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Receive and process inbound inquiries from phone, email, and chat.
Assess potential patients’ treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs.
Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner.
Understand patient’s insurance eligibility and benefits.
Determine patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.
Collect patients’ financial responsibilities, including deductibles, copays, coinsurance and out of pocket.
Work with Pinnacle Treatment Centers to locate available beds and schedule admissions.
Coordinate admissions schedules and sets up patient transportation as needed.
Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient.
Ability to work cohesively with others while maintaining personal tasks.
Ability to adapt and change focus to new tasks or goals.
Ability to negotiate or overcome barriers.
Attentive documentation skills.
Demonstrate excellent interpersonal communication skills.
Ability to motivate those seeking treatment.
Accurate and fast computer skills.

Requirements

What you’ll need

High school or GED Required.
Proficiency in Microsoft Excel and Office Preferred:
1 or more year(s) of experience in substance abuse/mental health field.
Call Center experience.
Experience and/or knowledge of the treatment industry.
Ability to connect and empathize with patients and families seeking treatment.
Experience working with a team setting.

Benefits

Comp & perks

18 days PTO (Paid Time Off)
401k with company match
Company sponsored ongoing training and certification opportunities.
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient AssessmentInsurance Eligibility DeterminationDocumentation SkillsMicrosoft ExcelMicrosoft Office

Soft Skills

Interpersonal CommunicationTeamworkAdaptabilityMotivational SkillsNegotiation Skills

Certifications

High School DiplomaGED