Support USA-based sales team and take ownership of assigned responsibilities.
Collaborate with Area Sales Representatives to cultivate and maintain strong relationships with key customers and prospects.
Identify client needs and secure new business opportunities by nurturing existing partnerships and establishing new ones.
Develop relationships with key customers via email and telephone to establish a rapport and set up meetings as required for Sales Reps.
Proactively seek new business and generate leads through outbound sales calls to prospective customers.
Make contact with potential customers through calling, direct mails and email marketing campaigns.
Liaise with customers regarding sales requirements.
Understand product ranges and respond with plans to meet customer needs using company furniture.
Qualify leads and take them through the sales process.
Collaborate with the ASM (Area Sales Manager) on larger opportunities.
Follow up on quotes.
Research and identify new business opportunities, such as growth areas and trends.
Research and seek out the appropriate contact within an organisation.
Consistent and detailed use of CRM system to track and manage all sales activities and pipeline opportunities.
Attend meetings and exhibitions when appropriate.
Answer incoming calls and cover for team members with administrative support tasks when required.
Spend a minimum of four hours on the phone daily (two hours in the morning, two hours in the afternoon), making 15-20 connected calls a day.
Other adhoc tasks or projects to support the wider team as directed.
Requirements
A strong background in sales / business development / account management and developing strong customer relationships, with a proven track record of meeting sales quotas, preferably via phone.
You thrive under pressure and excel at meeting tight deadlines and achieving KPIs.
Confident in making proactive outbound calls.
To be proactive at all times not just reactive.
Have a persuasive nature and strong negotiation skills.
Ability to prioritise urgent and important work over non urgent or important tasks.
Confident, approachable and happy to turn your hand to anything required.
Hardworking, conscientious and take pride in your work
Excellent written and verbal communication skills.
Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.