Customer Success Manager

• Lead & mentor the team: Guide, coach, and support Customer Success Managers to strengthen relationships, deliver business value, and drive account growth.
• Get hands-on: Work alongside your team to manage implementations and ensure customers realize the full value of Pigment with strong adoption.
• Build executive partnerships: Establish trusted advisor relationships with customer executives and sponsors, driving advocacy, satisfaction, and long-term success.
• Drive measurable outcomes: Define and track KPIs for your team and accounts, creating and executing plans that deliver results. Ensure consistent execution of the customer journey—from onboarding through renewals. Navigate escalations with professionalism, building trust with senior stakeholders and internal teams.
• Expand business impact: Partner across customer organizations to uncover new use cases, drive expansion, and maximize business value.
• Deliver impact with excellence: Lead trainings, deliver engaging presentations, and design creative, practical solutions that inspire customers.
• Build community & thought leadership: Contribute to Pigment’s customer community through events, content, and best-practice sharing.
• Shape the product: Develop deep product expertise and collaborate closely with Product to influence vision, roadmap, and customer experience.
• Collaborate across teams: Partner with Sales, Professional Services, Partner and Product to align strategies and deliver a seamless customer experience. Share insights and feedback to inform Pigment’s roadmap and go-to-market approach.

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