Customer Success Manager, CPG
Writer
Customer Success Lead
Pigment
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $210,000 - $240,000 per year
Job Level
Senior
About the role
- Lead & mentor the team: Guide, coach, and support Customer Success Managers to strengthen relationships, deliver business value, and drive account growth.
- Get hands-on: Work alongside your team to manage implementations and ensure customers realize the full value of Pigment with strong adoption.
- Build executive partnerships: Establish trusted advisor relationships with customer executives and sponsors, driving advocacy, satisfaction, and long-term success.
- Drive measurable outcomes: Define and track KPIs for your team and accounts, creating and executing plans that deliver results. Ensure consistent execution of the customer journey—from onboarding through renewals. Navigate escalations with professionalism, building trust with senior stakeholders and internal teams.
- Expand business impact: Partner across customer organizations to uncover new use cases, drive expansion, and maximize business value.
- Deliver impact with excellence: Lead trainings, deliver engaging presentations, and design creative, practical solutions that inspire customers.
- Build community & thought leadership: Contribute to Pigment’s customer community through events, content, and best-practice sharing.
- Shape the product: Develop deep product expertise and collaborate closely with Product to influence vision, roadmap, and customer experience.
- Collaborate across teams: Partner with Sales, Professional Services, Partner and Product to align strategies and deliver a seamless customer experience. Share insights and feedback to inform Pigment’s roadmap and go-to-market approach.
Requirements
- BA/BS required; MBA or advanced degree preferred, EPM or Finance Experience Preferred.
- 8 years of experience in Customer Success, Account Management, or Professional Services at a software/SaaS company.
Benefits
- Competitive compensation package ($210,000 - $240,000 OTE) and equity
- Flexible time off and remote work options
- A diverse, inclusive, and mission-driven team culture
- The opportunity to help shape a new category and create lasting impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementProfessional ServicesKPI trackingImplementation managementProduct expertiseBusiness value deliveryTraining deliveryPresentation skillsCreative solution design
Soft skills
LeadershipMentoringRelationship buildingCollaborationCommunicationTrust buildingProblem solvingAdvocacyCommunity buildingInfluencing
Certifications
BABSMBA
