Client Success Director
Maven Clinic
Maven
Customer Success Manager, CPG
Writer
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Lead strategic relationships with senior stakeholders across Fortune 50 CPG customers, acting as main point of contact and trusted advisor
- Drive AI adoption within customer organizations by developing tailored success plans aligned to business objectives and measurable outcomes
- Manage complex, high-value programs focused on AI-powered transformation, ensuring execution, adoption, and business value realization
- Own the full customer renewal process, including forecasting, negotiating, and proposal creation
- Be accountable for customer retention and drive Gross and Net dollar retention rate targets
- Collaborate closely with Sales to identify and execute expansion opportunities, ensuring cross-sell and up-sell
- Advocate for customer needs internally and leverage CPG-specific insights to influence product strategy
- Leverage data analytics to analyze product usage and adoption data to uncover insights and empower customer champions
- Lead the customer journey from onboarding through renewals and expansions, focusing on long-term customer success and satisfaction
- Report to the Director of customer success and work closely with other customer success managers to build a world-class CS org
Requirements
- 7+ years experience in CPG, ideally with in-house expertise
- 3-5+ years experience in a customer facing saas or consulting role
- Proven ability to engage C-level stakeholders and influence executive decision-makers
- Strong understanding of CPG industry dynamics and specific needs for digital transformation
- Track record of leading complex programs with focus on strategic alignment, KPIs, and large-scale adoption
- Data driven with strong business acumen; ability to link product value and AI solutions to measurable business outcomes
- Excellent communication and storytelling skills for technical and non-technical audiences
- Proactive, self-motivated, and highly organized; thrives in fast-paced, high-growth environments
- Affinity to company values: Connect, Challenge, Own
- Ability and willingness to join in-person collaborative working sessions in office 2-3 days/week
- Legally authorized to work in the country in which the job is located
Benefits
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for home office setup, cell phone, internet
- Annual wellness stipend for gym, massage/chiropractor, personal training, etc.
- Annual learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation, company stock options and 401k
- Relocation benefits (when applicable)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI adoptiondata analyticscustomer retentionprogram managementstrategic alignmentKPI trackingdigital transformationSaaSconsultingbusiness outcomes
Soft skills
communication skillsstorytellingproactiveself-motivatedhighly organizedinfluencingcollaborationcustomer advocacyrelationship managementnegotiation
