Senior CRM Architect
Boeing
Amazon RedshiftAzureCloudETLJenkinsSOAP
Client Success Director
Maven Clinic
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California, Illinois, Massachusetts, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $153,000 - $180,000 per year
Job Level
Lead
Tech Stack
Maven
About the role
- Act as a trusted advisor to VP-level Benefits leaders and senior stakeholders and own global account strategy
- Lead account strategy with focus on commercial outcomes, partnering with Renewal Managers for renewals and Sales Directors for expansions
- Directly drive enrollment performance and attainment of enrollment goals across strategic accounts
- Proactively map and engage new stakeholders across complex client organizations to expand Maven’s influence and identify new business opportunities
- Translate client business goals into actionable success plans demonstrating how Maven’s solutions drive ROI, cost savings, and measurable business and clinical outcomes
- Deliver compelling, executive-ready narratives through business reviews and strategic updates tailored for benefits leadership audiences
- Influence internal teams (Product, Operations, Marketing, and Clinical) with client insights to shape roadmap, delivery, and innovation
- Act as a thought leader for clients on workforce strategy, family benefits innovation, and healthcare trends
- Mentor and elevate Customer Success teammates by modeling best-in-class commercial and executive engagement skills
- Represent Maven externally at senior-level client meetings, industry conferences, and forums
Requirements
- 8+ years in client-facing roles with 5+ years leading enterprise or global accounts
- Experience from healthcare, benefits, SaaS, HR technology, talent management, biotech, pharma, or adjacent industries
- Proven commercial acumen: track record of influencing renewals, partnering with sales teams on expansions, and driving revenue impact through attainment of enrollment goals
- Strong understanding of client business objectives and ability to align solutions to financial and strategic outcomes
- Demonstrated success in stakeholder mapping and engagement, expanding relationships to executive sponsors and decision-makers
- Exceptional executive presence with the ability to consult, influence, and align VP-level Benefits leaders and senior decision-makers
- Adept at navigating matrixed, global organizations and building coalitions across regions and business units
- Passion for healthcare, innovation, and driving organizational change
- Analytical and strategic thinker with strong EQ and storytelling skills
- Willingness to travel up to 20% for executive meetings and periodically join Maven’s NYC office for strategic planning
- Experience in digital health, benefits, or women’s and family health programs
- Familiarity with Salesforce, Gainsight, Looker, and other analytics tools to support storytelling with data
- Active work authorization in the US
Benefits
- Employer-covered health, dental, and insurance plan options
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and Work Together Days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
- You may also be entitled to bonus, stock options and benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client-facing rolesaccount strategyenrollment performancestakeholder mappingcommercial acumenrevenue impactstrategic outcomesanalytical thinkingstorytelling skills
Soft skills
executive presenceconsultinginfluencingrelationship buildingmentoringstrategic thinkingorganizational changepassion for healthcarecommunication
