Customer Success Manager

• Serve as the trusted strategic advisor to AMER clients to launch, scale, and optimize Mirakl Ads retail media businesses
• Own end-to-end relationships for a portfolio of enterprise clients, acting as their primary strategic partner and ensuring they maximize value with Mirakl Ads and the broader Mirakl portfolio
• Define each client’s Mirakl Ads strategy and operating model; support org design and governance during launch
• Lead discovery and strategy workshops; translate goals into a sharp commercial action plan with clear KPIs
• Orchestrate go-live readiness across stakeholders (ad operations, sales, product, analytics); train and enable client teams
• Build and execute tailored growth plans per client spanning inventory strategy, placements, and campaign best practices
• Analyze performance data to optimize ad revenues (bidding, targeting, formats, placement mix) and drive continuous improvement
• Run executive-caliber business reviews (QBRs/MBRs), delivering insights, forecasts, and strategic recommendations
• Create compelling presentations by synthesizing complex qualitative and quantitative inputs into clear narratives
• Leverage AI tools and analytics to accelerate research, synthesize client data, and enhance recommendations
• Collaborate closely with Sales, Customer Success, Product, and Services; act as the voice of the Publisher/Retailer to influence roadmap and priorities
• Support sales motions when needed and continuously improve Mirakl Ads customer success processes, playbooks, and KPIs

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