Customer Success Manager
Pendo.io
Senior Customer Success Consultant, Retail Media
Mirakl
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Serve as the trusted strategic advisor to AMER clients to launch, scale, and optimize Mirakl Ads retail media businesses
- Own end-to-end relationships for a portfolio of enterprise clients, acting as their primary strategic partner and ensuring they maximize value with Mirakl Ads and the broader Mirakl portfolio
- Define each client’s Mirakl Ads strategy and operating model; support org design and governance during launch
- Lead discovery and strategy workshops; translate goals into a sharp commercial action plan with clear KPIs
- Orchestrate go-live readiness across stakeholders (ad operations, sales, product, analytics); train and enable client teams
- Build and execute tailored growth plans per client spanning inventory strategy, placements, and campaign best practices
- Analyze performance data to optimize ad revenues (bidding, targeting, formats, placement mix) and drive continuous improvement
- Run executive-caliber business reviews (QBRs/MBRs), delivering insights, forecasts, and strategic recommendations
- Create compelling presentations by synthesizing complex qualitative and quantitative inputs into clear narratives
- Leverage AI tools and analytics to accelerate research, synthesize client data, and enhance recommendations
- Collaborate closely with Sales, Customer Success, Product, and Services; act as the voice of the Publisher/Retailer to influence roadmap and priorities
- Support sales motions when needed and continuously improve Mirakl Ads customer success processes, playbooks, and KPIs
Requirements
- 8+ years in adtech/retail media/publisher-side advertising or adjacent roles
- Strong understanding of the adtech value chain
- Expertise in retail media KPIs, inventory strategy, campaign optimization, and publisher monetization models
- Proven experience in a client-facing, analytical role with demonstrable impact on revenue or performance; marketplace/eCommerce knowledge strongly preferred
- Strong analytical acumen with the ability to translate data into actionable strategies and optimizations
- Exceptional communication and presentation skills; adept with PowerPoint/Google Slides and executive-ready storytelling
- Project management excellence: highly organized, detail-oriented, and effective at managing multiple priorities
- Self-motivated, entrepreneurial, and energetic; thrives in dynamic, high-growth, “start-up” style environments
- Comfortable influencing and partnering with senior stakeholders; strong relationship builder and natural networker
- Proficiency with AI tools (LLMs) to accelerate workflows and enhance analysis
- Ability to travel internationally as required
- Master’s degree in Business, Engineering, or a related field preferred
Benefits
- Hybrid work (Remote - US)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
adtechretail mediacampaign optimizationinventory strategypublisher monetization modelsanalytical roledata analysisstrategic recommendationsKPI developmentmarketplace knowledge
Soft skills
communication skillspresentation skillsproject managementorganizational skillsrelationship buildingnetworkingself-motivatedentrepreneurial mindsetdetail-orientedinfluencing skills
Certifications
Master's degree in BusinessMaster's degree in Engineering