Customer Success Manager

• Partner closely with Sales, Product, and Leadership teams to drive adoption, retention, and expansion across Enterprise customers
• Create scalable playbooks and processes, including onboarding newly signed Enterprise customers
• Partner with Account Executives on account mapping, expansion strategies, and executive alignment
• Run QBRs and executive business reviews to drive adoption, ROI, and alignment with customer goals
• Leverage customer usage metrics and signals to proactively identify risks and opportunities for growth
• Engage with internal and customer leadership to strengthen executive-level relationships
• Provide structured feedback to the product team to resolve issues and shape the roadmap
• Manage Enterprise renewals and expansions in partnership with Sales, driving towards GRR/NRR benchmarks

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