Customer Success Specialist
JUST ONE | Recruitment & Executive Search agency
Salary
💰 €60,000 - €85,000 per year
Job Level
Mid-LevelSenior
About the role
- Act as a liaison between Customer Support and Engineering teams
- Serve as the safekeeper of the Pigment platform, proactively monitoring and preventing issues
- Ensure production events are addressed correctly and escalated as needed
- Implement and secure monitoring and operational means to detect and prevent incidents
- Propose and drive improvements to practices to increase customer satisfaction and protect Product and Engineering productivity
- Take initiative on organization-wide reliability and incident-management improvements
Requirements
- 5+ years experience in either L3 technical support, software incident management, or technical lead
- Ability to understand code and technical concepts with prior experience to demonstrate
- Experience building data models (prior experience a plus)
- Curiosity and willingness to be hands-on
- Team player with a problem-solving mindset
- Strong sense of ownership, perseverance, due diligence
- Ability to explain and summarize information from complex technical issues
- Excellent organization and prioritization skills
- Initiative-taking mindset
- Customer-first attitude
