Analyst

• The Onboarding Escalation Analyst supports the Credit organization by managing escalated onboarding requests and ensuring timely, accurate, and policy-compliant processing.
• Handle escalated onboarding requests including credit references and state board letters. Ensure cases are processed within defined SLAs. Prioritize requests based on urgency and business impact. Provide detailed justification for exceptions while mitigating risk.
• Identify and escalate SLA/process issues with urgency. Participate in ad hoc projects and represent Credit in cross-functional initiatives. Contribute to process improvement efforts with measurable outcomes. Drive operational maturity by identifying automation and self-service capabilities with a focus on enterprise-oriented solutions.
• Demonstrate expertise in onboarding and credit processes Understand how onboarding interacts with other functions (Sales, Pricing, Contracts). Exercise sound judgment and make alternative recommendations when needed
• Communication & Relationship Building Communicate effectively with a customer-service mindset Build and maintain strong relationships with internal and external stakeholders Ensure timely and informative responses to inquiries

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