Customer Service Representative
EcoSystems
Customer Success Specialist
JUST ONE | Recruitment & Executive Search agency
full-time
Posted on:
Origin: • 🇬🇷 Greece
Visit company websiteJob Level
Mid-LevelSenior
About the role
- A leading vessel performance management company.
- Onboarding: Guide new clients through the initial setup and integration of digital solutions tailored to the shipping industry.
- Customer Support: Provide ongoing support and address customer queries or issues, ensuring timely resolution.
- Feedback Collection: Gather customer feedback to understand their needs and challenges, using this information to improve products and services.
- Product Training: Educate customers on the features and benefits of digital shipping solutions, ensuring they can utilize the tools effectively.
- Technical Assistance: Offer expert advice on technical aspects of the digital solutions, particularly those related to maritime operations.
- Best Practices: Develop and share best practices for using digital shipping solutions within the naval context.
- Customer Advocacy: Represent customer interests in product development discussions, ensuring that new features and improvements align with their needs.
- Beta Testing: Coordinate with customers for beta testing of new features and gather feedback for product refinement.
- Internal Coordination: Collaborate with sales, marketing, product, and engineering teams to ensure a seamless customer experience.
Requirements
- BSc in Business, or relevant diploma
- 3+ years of experience in relevant fields, preferably in the maritime sector
- Fluency in both written and oral communication in English
- Strong communication skills
- Advanced problem-solving skills
- Dependable and punctual, with strong time management and prioritization skills
