Customer Success Manager

• A leading vessel performance management company.
• Onboarding: Guide new clients through the initial setup and integration of digital solutions tailored to the shipping industry.
• Customer Support: Provide ongoing support and address customer queries or issues, ensuring timely resolution.
• Feedback Collection: Gather customer feedback to understand their needs and challenges, using this information to improve products and services.
• Product Training: Educate customers on the features and benefits of digital shipping solutions, ensuring they can utilize the tools effectively.
• Technical Assistance: Offer expert advice on technical aspects of the digital solutions, particularly those related to maritime operations.
• Best Practices: Develop and share best practices for using digital shipping solutions within the naval context.
• Customer Advocacy: Represent customer interests in product development discussions, ensuring that new features and improvements align with their needs.
• Beta Testing: Coordinate with customers for beta testing of new features and gather feedback for product refinement.
• Internal Coordination: Collaborate with sales, marketing, product, and engineering teams to ensure a seamless customer experience.

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