Customer Education and Product Operations Specialist, Healthcare Technology
Allscripts
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Senior Instructional Designer
Pigment
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
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About the role
- Take an active role in developing and implementing overarching learning strategies and program roadmaps that align with key business objectives and drive customer success.
- Provide leadership and mentoring for junior instructional designers and content creators, including guidance on instructional design best practices, team workflows, and professional development.
- Drive innovation by actively researching, evaluating, and integrating innovative learning technologies and methodologies—such as AI-powered tools and new delivery platforms—to continuously enhance customer learning experiences and improve operational efficiency.
- Become a Pigment expert and apply core adult learning principles to develop and deliver engaging, high-impact learning experiences across multiple modalities, including e-learning, video, and interactive courses.
- Partner effectively with SMEs to translate their deep product knowledge into clear, accessible customer learning content.
- Manage the end-to-end instructional design lifecycle, from conducting needs analyses and identifying content gaps to developing assessments and evaluating program effectiveness based on business goals.
- Champion content excellence by staying up-to-date with product releases to ensure all customer learning materials reflect the latest features and innovations.
- Thrive in a fast-paced environment by effectively managing multiple projects and delivering high-quality work on schedule.
Requirements
- You have 5+ years of instructional design experience, with a preference for experience in the SaaS and Enterprise Performance Management (EPM) space.
- You have demonstrated strong leadership skills, with a track record of leading projects, mentoring team members, and influencing stakeholders at a strategic level.
- You are data-driven and use insights not only to inform your design decisions but also to measure the business impact of learning programs and report on key performance indicators (KPIs) to leadership.
- You have a strong command of authoring tools such as Articulate Rise, Storyline, Camtasia, and Adobe Captivate.
- You have excellent verbal and written communication skills.
- You are highly collaborative and enjoy working with a team to achieve a common goal.
- Ability to manage multiple projects and deliver high-quality work on schedule.
