Piano

Backend Engineer

• Develop and maintain application software in Java (or similar languages)
• Support complex systems and troubleshoot production incidents
• Work on large scale data processing and distributed systems
• Collaborate with cross-functional teams to deliver features and improvements
• Automate repetitive tasks and enhance tooling and systems

Software Engineer, Java

Business Development Rep

• Generate early-stage leads through diverse engagement methods, including calls, emails, social media outreach, and follow-up from events.
• Conduct discovery calls and qualify prospects to establish meaningful connections with Analytics stakeholders.
• Utilize your understanding of Piano Analytics to illustrate how our solutions address specific business challenges faced by enterprise clients.
• Work alongside Sales and Marketing to identify priority campaigns and develop strategic outreach plans to optimize engagement.
• Employ creative strategies to engage clients, including product launches, feature announcements, published research, company news, partnerships, and future initiatives.
• Utilize various marketing channels—such as our website, conferences, webinars, and content marketing—to effectively engage prospects throughout their buying journey.
• Build and nurture your professional network on LinkedIn Sales Navigator to identify ideal prospects, establish trusted relationships, and convert leads into enterprise-level sales.
• Use tools such as Salesforce, 6sense, and SalesLoft to target, sequence, and accurately forecast opportunities in the sales pipeline.

Business Development Associate

Frontend Engineer

• Develop and maintain intuitive user interfaces for our social media and analytics products
• Rewrite existing applications, basing them on modern and homogeneous frameworks and technologies, and help maintain our legacy platform
• Work with our product managers, designers, and our client success team on concepts for our future products, bringing them to life, first with prototypes, then as successful solutions
• Together with our Backend Developers, work on software at scale. Our SocialFlow app is used by thousands of social media experts worldwide, our link resolver https://trib.al serves over a billion clicks per month, and our deamons send millions of posts out on social media per month for top publishers.

Frontend Developer

Consultant

• You will join the “Product Support Services” team and be responsible for supporting our clients (France and international) in using our Web Analytics solution.
• Provide first- and second-line support for our solutions.
• Handle client inquiries, diagnose, analyze and resolve incidents within contractual timeframes.
• Assist clients with the implementation of our solutions, building a trusting relationship with them.
• Ensure client satisfaction and help them optimize their online activity using our solutions.
• Deliver client training modules (on-site and remote).
• Work closely with clients’ Marketing / E‑commerce departments as well as their technical teams or external service providers.

German-speaking Digital Analytics Consultant

AI Engineer

• You'll join the LLM team, which builds and operates Piano's LLM-powered intelligence platform.
• This is a full-stack role where you'll work across the entire system—from RAG pipelines and LLM APIs to React frontends and middleware—shipping features that serve both customers and internal teams.
• Evolve our customer-facing chatbot
• Build and refine the full stack: Python-based APIs that orchestrate RAG, call OpenAI/Anthropic models, and serve answers with low latency.
• Implement frontend features and improvements in our React-based chatbot interface.
• Develop middleware that connects conversational experiences to backend systems and data sources.
• Transform the chatbot into an agentic platform
• Refactor the core engine to support tools and workflows—enabling the system to look up live data, execute actions, and make changes in Piano systems, not just answer questions.
• Build and integrate AI agents across different business areas (Support, Client Success, Engineering, etc.) and connect them back to the chatbot as a unified control surface.
• Design agent orchestration patterns that let users accomplish complex, multi-step tasks through natural conversation.
• Manage and leverage institutional knowledge
• Build tools for effective knowledge management—ingesting, organizing, updating and versioning Piano's documentation, support content, and institutional expertise.
• Create systems that ensure the right knowledge reaches the right LLM applications at the right time.
• Monitor and improve retrieval quality through benchmarking and evals, as well as experimentation with embeddings, chunking strategies, and ranking algorithms.
• Reimagine Piano products with LLMs
• Collaborate on ambitious initiatives to integrate AI capabilities into core Piano products, dramatically simplifying how customers configure and interact with our platform.
• Build backend services and AI agents that tackle specific product challenges—turning complex workflows into intuitive, AI-assisted experiences.
• Prototype, validate and productionize new AI-powered features that differentiate Piano in the market.
• Deliver production-grade systems
• Deploy and operate services on Kubernetes with robust CI/CD pipelines.
• Optimize LLM inference for cost and performance (context engineering, caching, model selection, batching).
• Instrument, monitor and continuously improve reliability, latency and user satisfaction.
• Drive team excellence
• Champion best practices in testing, code review and documentation across Python and React codebases.
• Stay current with advances in agentic AI, RAG techniques and web technologies—bringing valuable innovations to the team.

• Technical support (responding to customer and internal team questions about using our solutions)
• Support with the technical implementation of Piano solutions (gathering requirements, tagging plan, acceptance testing, report configuration)
• Handle customer inquiries, diagnostics, analysis, and incident resolution within contractual timeframes
• Build and maintain trusting relationships with customers
• Ensure customer satisfaction and help optimize their online activities using our solutions
• Deliver various training modules for customers (on-site and remotely)
• Work closely with customers' marketing/e‑commerce departments and their technical teams or service providers

Working Student Digital Analytics Consultant

Account Manager

• Operate as the lead point of contact for assigned client accounts
• Build strong and long-lasting client relationships
• Assist in leading and mentoring a select team of Key Account Managers
• Identify and understand customer needs
• Maximize ongoing value for clients
• Detect, negotiate and close up-selling, renewals and business opportunities
• Present in client meetings
• Monitor client performance on the platform
• Serve as a secondary contact for inquiries and bug fix requests
• Manage high impact requests or escalations to completion
• Communicate within and across functions internally
• Manage and update the CS CRM

Key Account Manager

Director

• Evolve the customer and technical reference data within our Salesforce CRM
• Enhance the company-wide notification system
• Develop business objects for internal teams to support reporting needs
• Contribute to implementing usage-data pipelines into the solution and setting up a centralized user repository for the platform
• Participate in solution deployments and in implementing performance indicators (KPIs)
• Contribute to writing unit and functional tests
• Be proactive in proposing and implementing technical solutions
• Participate in integrating new technologies

Software Engineer, Java

Business Development Associate

Frontend Developer

German-speaking Digital Analytics Consultant

Business Development Associate

AI Engineer

Working Student Digital Analytics Consultant

Key Account Manager

Engineering Intern — Piano Customer Directory