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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
analytical thinkingdata analysisbusiness metricsMicrosoft OfficeExcelPowerPointWordSalesforceCRM systems
Soft Skills
communication skillsrelationship buildingindependent workingstructured workingproactive working stylemotivationinitiativereliabilityorganizational skillsattention to detail
Tools & Technologies
SalesforceGong
Industry Keywords
Business AdministrationEconomicsMarketingCommunicationsSaaSdigital technologycustomer engagementcustomer retentioncustomer success
About the role
Key responsibilities & impact- Support the Account Management team in managing a portfolio of customer accounts.
- Assist with contract renewals, deal tracking, and customer communications.
- Monitor account activity and help identify opportunities to improve customer engagement and retention.
- Coordinate with internal teams, including Product, Support, Sales, and Customer Success, to ensure customer needs are addressed effectively.
- Maintain and update customer records in Salesforce and Gong to ensure accuracy and transparency.
- Support administrative and operational processes.
Requirements
What you’ll need- Currently enrolled in a Business Administration, Economics, Marketing, Communications, or related degree program.
- Excellent communication skills and a natural ability to build relationships with customers and colleagues.
- Strong analytical thinking and affinity for working with data and business metrics.
- Interest in SaaS, digital technology, and customer-facing roles.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word).
- Experience with Salesforce or other CRM systems is a plus.
- Fluent in German and English, both written and spoken.
- Independent, structured, and proactive working style.
- High level of motivation, initiative, and reliability.
- Strong organizational skills and attention to detail.
Benefits
Comp & perks- Exciting tasks and meaningful ownership from day one.
- Hands-on experience managing customer relationships in a leading SaaS company.
- A vibrant team culture locally and globally.
- Hybrid work model.
- Flexible working hours (up to 20 hours per week).