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About the role
Key responsibilities & impact- Support the Account Management team in managing a portfolio of customer accounts.
- Assist with contract renewals, deal tracking, and customer communications.
- Monitor account activity and help identify opportunities to improve customer engagement and retention.
- Coordinate with internal teams, including Product, Support, Sales, and Customer Success, to ensure customer needs are addressed effectively.
- Maintain and update customer records in Salesforce and Gong to ensure accuracy and transparency.
- Support administrative and operational processes.
Requirements
What you’ll need- Currently enrolled in a Business Administration, Economics, Marketing, Communications, or related degree program.
- Excellent communication skills and a natural ability to build relationships with customers and colleagues.
- Strong analytical thinking and affinity for working with data and business metrics.
- Interest in SaaS, digital technology, and customer-facing roles.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word).
- Experience with Salesforce or other CRM systems is a plus.
- Fluent in German and English, both written and spoken.
- Independent, structured, and proactive working style.
- High level of motivation, initiative, and reliability.
- Strong organizational skills and attention to detail.
Benefits
Comp & perks- Exciting tasks and meaningful ownership from day one.
- Hands-on experience managing customer relationships in a leading SaaS company.
- A vibrant team culture locally and globally.
- Hybrid work model.
- Flexible working hours (up to 20 hours per week).
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analytical thinkingdata analysisbusiness metricsMicrosoft OfficeExcelPowerPointWordSalesforceCRM systems
Soft Skills
communication skillsrelationship buildingindependent workingstructured workingproactive working stylemotivationinitiativereliabilityorganizational skillsattention to detail