PhoenixTeam

Salesforce Developer

• Administer Salesforce orgs including user setup, roles, profiles, permission sets, and security controls.
• Configure and maintain objects, fields, page layouts, validation rules, flows, and approval processes.
• Integration with external identity providers like OKTA, using SAML or OIDC.
• Manage data integrity through data imports, exports, cleansing, and validation.
• Monitor system health, manage releases, and support platform upgrades.
• Design, configure, and maintain Salesforce objects, fields, validation rules, flows, and security models.
• Develop and deploy Salesforce solutions using Apex, Lightning Web Components (LWC), and Visualforce.
• Manage Salesforce integrations using REST APIs, middleware, and event-based architecture.
• Support CI/CD processes using Salesforce DX and version control systems.
• Perform system monitoring, troubleshooting, and performance optimization.
• Manage data integrity, backups, releases, and sandbox environments.
• Collaborate with business stakeholders to gather requirements and translate them into Salesforce and AI solutions.
• Support user adoption through training, documentation, and change management.
• Participate in UAT, deployment, and post-production support.
• Integrate Salesforce with the MuleSoft API Gateway and external systems.
• Support real-time and near real-time data exchange using REST/SOAP APIs.
• Collaborate with MuleSoft and backend teams to define data models and integration patterns.
• Troubleshoot integration issues and ensure secure data transmission.
• Implement Salesforce security best practices aligned with CMS, HIPAA, and federal security standards.
• Support role-based access control (RBAC) and audit requirements.
• Participate in Section 508 and accessibility considerations where applicable.
• Maintain documentation for configurations, integrations, and security controls.
• Work closely with Product Owners, Business Analysts, UI/UX designers, and QA teams.
• Participate in Agile ceremonies including PI planning, sprint planning, backlog refinement, demos, and retrospectives.

Salesforce Admin/Developer

Software Engineer

• Install, configure, and maintain Apache Kafka clusters in cloud and hybrid environments.
• Manage Kafka brokers, ZooKeeper / KRaft, topics, partitions, and replication.
• Monitor cluster health, throughput, latency, and availability.
• Perform capacity planning, upgrades, patching, and performance tuning.
• Implement high availability and disaster recovery strategies.
• Design and develop event-driven architectures using Kafka.
• Build and maintain Kafka producers and consumers.
• Implement Kafka Streams / ksqlDB for real-time data processing.
• Develop and manage Kafka Connect connectors for source and sink systems.
• Ensure schema management using Schema Registry (Avro, JSON, Protobuf).
• Implement Kafka security features including SSL/TLS, SASL, and ACLs.
• Enforce data encryption in transit and at rest.
• Integrate Kafka with IAM and enterprise authentication systems.
• Support compliance with HIPAA, CMS, FISMA, FedRAMP, and NIST standards.
• Assist with audits, security documentation, and ATO processes.
• Integrate Kafka streams with API Gateways (e.g., MuleSoft).
• Support near real-time data feeds for fraud detection and analytics platforms.
• Collaborate with API developers and data architects on integration patterns.
• Ensure reliable data delivery and message ordering.
• Integrate with existing monitoring and alerting tools like Splunk, New Relic, Grafana, ELK, or Confluent Control Center.
• Troubleshoot production issues and perform root cause analysis.
• Support incident response and on-call rotations.
• Document configurations, processes, and operational runbooks.
• Work closely with DevSecOps, data engineering, QA, and security teams.
• Participate in Agile ceremonies and release planning.
• Provide technical guidance and best practices for streaming solutions.

Kafka Admin/Developer

Recruitment

• Manage the complete recruitment lifecycle from job requisition intake through offer acceptance and onboarding coordination.
• Partner with hiring managers and program leads to define role requirements, develop job descriptions, and establish candidate evaluation criteria.
• Maintain and manage an active pipeline of qualified technology candidates across multiple concurrent requisitions.
• Proactively source passive and active candidates for a wide range of technical roles including software engineers, cybersecurity analysts, cloud architects, data scientists, IT project managers, and systems administrators.
• Ensure all federal contract hires meet applicable compliance requirements including OFCCP guidelines, EEO regulations, and contract-specific labor category qualifications.
• Collaborate with account managers and business development teams to respond to new contract awards and workforce expansion requests.
• Conduct thorough phone screens, behavioral interviews, and technical competency assessments to evaluate candidate qualifications and cultural fit.
• Track and report on key recruiting metrics including time-to-fill, source of hire, offer acceptance rate, and pipeline conversion rates.

Talent Acquisition Specialist

DevOps Engineer

• Support production deployment and release management activities for a cloud-based platform leveraging Salesforce, AWS services, and API-driven integrations.
• Responsible for coordinating and executing application and infrastructure releases, maintaining CI/CD pipelines.
• Manage environment promotions, deployment automation, and release governance.
• Ensure system stability, minimizing deployment risk, and maintaining consistency across integrated platforms.
• Automate build, deployment, and environment provisioning processes.
• Support Salesforce deployments including metadata and configuration changes using automated pipeline tools.

Release Engineer

Manager

• Provide overall quality assurance leadership for the program, leading the testing team to produce complete, client-ready, high quality work products.
• Oversee quality of test execution across development teams, set testing standards and approaches, and mentor testers.
• Prepare quality assessments, reports, and metrics, formulating go/no-go statements based on reports and metrics, test progress, and defect status.
• Present test improvements and developments in daily progress meetings.
• Act as the main liaison communicating between the team and the rest of the internal and external organization.
• Lead execution of planned test cases, ensuring that all test results are correctly recorded against the system.
• Develop detailed work plans for engagements, status tracking and reporting, and production of high quality deliverables for clients, coordinating all testing roles and responsibilities within teams.
• Be responsible for all Test, Test Tools Development, and configuration management activities.
• Demonstrate ownership and accountability to drive successful results and outcomes for the team.
• Consistently demonstrate proactive leadership.
• Identify optimal and efficient solutions to tough challenges to consistently influence positive change and lead the team to implement identified solutions.
• Create a culture of teamwork.
• Maintain excellent client relationships.
• Propose and implement improvement recommendations by building consensus and commitment around corrective action.

Test Manager

Learning and Development

• Build the business. Own strategy, pricing, revenue, and margin for the education and talent portfolio.
• Hit your targets. Deliver the MBA partnership.
• Design and ship public courses, certifications, and examiner and regulator training that lead the market.
• Scale our reach. Put AI education in front of thousands of mortgage practitioners through online series, workshops, coaching, and applied learning.
• Build the bench. Recruit, develop, and lead instructors and coaches — including the AI Futures program.
• Collaborate to win. Partner across AI Services, AI Products (Phoenix Burst), Human Futures, Operations, Brand and Marketing, and Events so education accelerates adoption — and adoption feeds the next thing we teach.
• Be the voice. Represent PhoenixTeam on stage and with clients as a credible authority on AI in mortgage.
• Stay current. Keep content ahead of a fast-moving AI and regulatory landscape.

Salesforce Admin/Developer

Kafka Admin/Developer

Talent Acquisition Specialist

Release Engineer

Test Manager

Education and Talent Development Practice Area Leader