PhoenixTeam

Product Manager

• Develop, refine, prioritize, and validate the backlog for the designated scope areas based on customer discovery efforts.
• Write software requirements in accordance with the client’s defined methodology.
• Ensure solutions align with servicing workflows, compliance requirements, and operational realities.
• Participate in Agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives.
• Serve as the primary liaison between business stakeholders and delivery teams.
• Ensure product capabilities meet regulatory, compliance, and audit requirements applicable to mortgage servicing.

Product Owner

Engineer

• Design, build, administer, and maintain Kafka clusters across development, test, and production environments.
• Manage Kafka topics, partitions, brokers, replication, retention policies, and access controls.
• Monitor Kafka performance, availability, throughput, and latency; proactively identify and resolve issues.
• Perform capacity planning, tuning, upgrades, patching, and disaster recovery planning for Kafka environments.
• Implement and maintain high availability and fault-tolerant Kafka configurations.
• Develop and support event streaming pipelines using Kafka for real-time and near-real-time data processing.
• Integrate Kafka with API Gateway (APIGW)–based microservices and downstream backend systems.
• Design and implement Kafka producers, consumers, and connectors (e.g., Kafka Connect) to support system integrations and ETL/data movement needs.
• Collaborate with application teams to define event schemas, topics, and data contracts.
• Ensure reliable message delivery, data integrity, and error handling across streaming workflows.
• Implement Kafka security best practices, including authentication, authorization, encryption in transit, and auditing.
• Ensure Kafka implementations comply with CMS security, data governance, and operational standards.
• Support DevSecOps practices, CI/CD pipelines, and infrastructure-as-code approaches where applicable.
• Participate in incident response, root cause analysis, and operational readiness activities.
• Document Kafka architectures, configurations, operational procedures, and integration patterns.
• Provide technical guidance, troubleshooting support, and knowledge transfer to internal teams.

Kafka Engineer

• Lead client engagements to scope, prototype, and deliver GenAI-powered workflows.
• Translate business and operational pain points into LLM-based solutions.
• Run discovery sessions, use case sprints, and prompt engineering labs with stakeholders.
• Stand up fast-cycle experiments and PoCs using tools like ChatGPT, Claude, Gemini, or open-source models.
• Package successful experiments into reusable artifacts: prompt libraries, workflows, and solution playbooks.
• Facilitate live GenAI learning experiences – intro sessions, role-based labs, and problem-solving workshops.
• Build and deliver enablement materials: guides, templates, videos, job aids, and micro-learning tools.
• Act as a trusted advisor to teams navigating AI adoption, capability gaps, and workflow redesign.
• Launch and operate internal or client-specific “GenAI Labs” to drive adoption and learning-by-doing.
• Create frameworks to help teams explore, experiment, and socialize wins across the organization.
• Capture real-world insights to inform product, content, and go-to-market strategies.

GenAI Value Engineer

AI Engineer

• Design, implement, fine-tune, and deploy generative AI and ML solutions.
• Translate technical and business requirements into scalable AI architectures.
• Lead or support end-to-end AI solution delivery.
• Evaluate and apply appropriate models based on problem context.
• Mentor teammates and support internal learning initiatives.

GenAI Engineer

Manager

• Lead change management activities for mortgage servicing technology, process, and operational initiatives
• Assess organizational readiness and change impacts across servicing functions (e.g., payments, escrow, loss mitigation, default, customer service)
• Develop and execute comprehensive change management plans, including stakeholder engagement, communications, training, and adoption strategies
• Partner with project managers to align change activities with project plans, milestones, and delivery timelines
• Actively manage stakeholder relationships at multiple levels, including business, operations, and technology teams
• Develop and deliver clear, targeted communications to support awareness, understanding, and adoption of change
• Identify risks and resistance points and implement mitigation strategies
• Support training strategy development and ensure training aligns with new processes and systems
• Track adoption, readiness, and effectiveness metrics and adjust strategies as needed
• Serve as a trusted advisor to clients and delivery teams throughout the change lifecycle
• Contribute to continuous improvement of change management and project delivery practices

Change Manager

Executive Assistant

• Proactively manage complex and frequently changing calendars for multiple executives
• Schedule meetings across time zones, prioritize effectively, and resolve conflicts independently
• Maintain near-immediate responsiveness during required availability windows
• Anticipate executive needs and take action without being asked
• Coordinate and manage all aspects of executive travel, including flights, lodging, ground transportation, and detailed itineraries
• Travel with executives up to once per month to support meetings, events, and engagements
• Handle real-time travel changes, disruptions, and last-minute requests
• Take accurate meeting notes and distribute summaries and action items
• Ensure executives are prepared for meetings with the necessary materials, context, and logistics
• Act as a trusted gatekeeper and liaison with internal and external stakeholders
• Handle confidential information with discretion and professionalism
• Support ad hoc requests, special projects, and other duties as assigned