PhoenixTeam

QA Engineer

• Provide functional, non‑functional, and regression testing for applications.
• Review and analyze requirements and technical designs; prepare and review test plans and cases.
• Execute tests across Unit, System, Integration, Regression, and support User Acceptance Testing.
• Identify, report, and help resolve issues.
• Produce high‑quality deliverables with a team lead.
• Evaluate solution options, contribute as a supportive teammate, and maintain positive client relationships.

Manual Tester – VA LGY

Backend Engineer

• Develop code in accordance with established development standards, to include unit testing, security testing, and automation testing.
• Assist in developing, and maintaining applications and services.
• Support coding, troubleshooting, and integrating services, while gaining hands-on experience with different platforms.
• Learn leading practices while improving understanding of infrastructure, and contributing to the development of scalable and secure solutions.
• Collaborate with cross-functional teams to address business needs effectively.
• Assist existing applications modifications, configure applications and support general-purpose applications development.
• Create high quality client deliverables with regular supervision from team lead.
• Prepare and review solution options with team lead to solve tough challenges.
• Be a good teammate to the client and the delivery team, encouraging and enabling teammates to be their best selves.
• Maintain positive relationships with the client.

Java/Full Stack Engineer

Manager

• Drive development throughput, standards, and quality across multi‑stack teams
• Coach teams to mature their processes
• Identify systems gaps, shape strategy and technical options, and develop IT solutions
• Lead planning and delivery of client‑ready, high‑quality work products
• Navigate escalations and delivery challenges
• Foster a culture of leadership and teamwork
• Sustain strategic client relationships
• Build consensus around improvement initiatives

Development Manager

Customer Support

• Oversee preparation of complete, client-ready, high quality Customer Care team deliverables
• Manage the team consisting of Tier 1 and Tier 2 support personnel and engineers
• Track KPIs and monitor and report to leadership on SLA adherence
• Remove blockers for the team and ensure they have the tools they need to be successful
• Monitor daily scrums, oversee ticket reporting/oversight, and provide regular updates to leadership
• Communicate with stakeholders, including IT managers, vendors, and executive leaders
• Lead risk management and mitigation efforts
• Demonstrate ability to drive successful results and outcomes
• Demonstrate proactive leadership
• Maintain excellent client relationships
• Make well-formed improvement recommendations for the client

Customer Care Team Lead

Business Analyst

• Develop an understanding of technology products to meet the customer's current and future needs and the benefits to stakeholders and Veterans.
• Develop user stories and break down requirements into deliverable functionality.
• Analyze application/business domain data requirements and business rules, understanding the data flow from source to screen.
• Maintain other documentation related to development of new features.
• Responsible for contributing to the design, specifications, and development of products to meet the client needs.
• Create high quality client deliverables with regular supervision from team lead.
• Prepare and review solution options with team lead to solve tough challenges.
• Be a good teammate to the client and the delivery team, encouraging and enabling teammates to be their best selves.
• Maintain positive relationships with the client.

Business Analyst – VA LGY, WebLGY

• Provide functional, non-functional, and regression testing
• Review and analyze requirements, specifications, and technical design documents
• Prepare and review test plans and test cases
• Conduct software and system testing including Unit, System, Integration, Regression and User Acceptance Testing

Manual Tester – VA LGY, WebLGY

• Analyze, create, and implement resolution options for Tier 2 customer support inquiries to the VA LGY Customer Care Help Desk
• Work across teams to understand and find solutions to Tier 2 customer support issues
• Use Salesforce DataLoader to resolve data correction needs or other data updates as needed
• Analyze requirements for data correction or data update scripts and work with Oracle DBAs on script creation and review
• Present Tier 2 ticket resolution scripts at the daily Change Control Board for approval
• Attend daily standups to report on progress and any blockers
• Understand and adhere to customer care KPIs and SLAs
• Create high quality client deliverables with regular supervision from team lead
• Prepare and review solution options with team lead to solve tough challenges
• Be a good teammate to the client and the delivery team, encouraging and enabling teammates to be their best selves
• Maintain positive relationships with the client

Tier 2 Customer Care Team Analyst

Product Analyst

• The Product Analyst – VA LGY partners with the product manager to translate business needs into epics, features, and user stories; conduct user research; and visualize experiences through journey maps, wireframes, and mind maps.
• They define technical, operational, performance, and other non‑functional requirements, including data access and security aligned with Data Governance Directives, and analyze data flows from source to screen while leveraging AWS and contributing to product design and specifications.
• The analyst produces high‑quality deliverables with a team lead, reviews solution options, and collaborates as a supportive teammate while maintaining strong client relationships.
• Support the product lead with managing intake of new product development feature requests and developing execution plans to manage the movement of features through the software development lifecycle.
• Support the product lead with creating epics/features/user stories, business rules, data mapping, and the definition of reports and communications.
• Perform user research and create customer journey maps, UI mockups/wireframes, and mind maps.
• Create an initial list of technical requirements, operational, performance, and other non-functional requirements.
• Develop data access and security requirements (some related to Data Governance Directives).
• Analyze application/business domain data requirements and business rules, understanding the data flow from source to screen.
• Develop an understanding of AWS products to meet current and future needs.
• Create high-quality client deliverables with regular supervision from the team lead.
• Prepare and review solution options with the team lead to solve tough challenges.
• Be a good teammate to the client and the delivery team, encouraging and enabling teammates to be their best selves.
• Maintain positive relationships with the client.

Product Manager

• Provide overall technology product management leadership for the client program
• Work with technology and business leadership to define and refine items going into the intake process and to develop execution plans for delivering product capabilities through all phases of the software development lifecycle
• Oversee all stages of technology product creation including design through development
• Manage product backlogs
• Conduct product gap analyses and provide remediation plans
• Act as a liaison for the product team and end users
• Independently lead client project or large team(s) to deliver client value and oversee production of complete, client-ready, high quality work products
• Demonstrate ownership and accountability to drive successful results and outcomes for the project or team
• Effectively navigate and solve client escalations and delivery challenges on a client engagement; contribute to a culture of leadership
• Create a culture of teamwork, encouraging and enabling teammates to be their best selves
• Develop and maintain strategic client relationships and lead team(s) to participate in the client culture
• Continuously build consensus and commitment around improvement initiatives

Product Lead

• Provide overall quality assurance leadership for the program, leading the testing team to produce complete, client-ready, high quality work products
• Oversee quality of test execution across development teams, set testing standards and approaches, and mentor testers
• Prepare quality assessments, reports, and metrics, formulating go/no-go statements based on reports and metrics, test progress, and defect status
• Present test improvements and developments in daily progress meetings
• Act as the main liaison communicating between the team and the rest of the internal and external organization
• Lead execution of planned test cases, ensuring that all test results are correctly recorded against the system
• Develop detailed work plans for engagements, status tracking and reporting, and production of high quality deliverables for clients, coordinating all testing roles and responsibilities within teams
• Be responsible for all Test, Test Tools Development, and configuration management activities
• Demonstrate ownership and accountability to drive successful results and outcomes for the team
• Consistently demonstrate proactive leadership
• Identify optimal and efficient solutions to tough challenges to consistently influence positive change and lead the team to implement identified solutions
• Create a culture of teamwork
• Maintain excellent client relationships
• Propose and implement improvement recommendations by building consensus and commitment around corrective action

Test Manager

• Translate business needs into clear, deliverable requirements that support Veterans and stakeholders
• Develop user stories and break down requirements into actionable functionality
• Analyze data requirements and business rules and maintain documentation supporting new feature development
• Contribute to product design, specifications, and development
• Produce high-quality deliverables with guidance from a team lead

Business Analyst – VA LGY, VALERI

Analytics Engineer

• Design, build, and maintain scalable data pipelines in AWS
• Develop and optimize ETL workflows for mortgage data
• Model data structures to support KPIs
• Collaborate with stakeholders to translate analytics requirements
• Ensure data security and compliance with regulatory frameworks