PhoenixTeam

DevOps Engineer

• Maintain and support CI/CD pipelines used for LGY deployments across development, test, and production environments.
• Monitor pipeline health and troubleshoot deployment failures.
• Implement DevOps best practices to improve pipeline efficiency and reliability.
• Collaborate with development teams to ensure applications are deployment ready.
• Assist with environment troubleshooting and deployment diagnostics.
• Document DevOps processes, pipeline configurations, and operational procedures.
• Support continuous improvement of deployment automation and infrastructure reliability.

Sales

• Support the Department of Veteran Affairs (VA) Loan Guaranty Service (LGY) within the production operations environment
• Manage and maintain Salesforce deployment pipelines
• Configure and maintain automated deployment processes for Salesforce code and metadata
• Support release deployments coordinated by the Release Manager
• Troubleshoot Salesforce deployment failures and environment issues
• Maintain version control practices for Salesforce development artifacts
• Coordinate environment promotions between development, testing, and production environments
• Monitor pipeline performance and deployment success metrics
• Ensure deployments comply with OIT change management policies
• Maintain documentation for Salesforce deployment processes and procedures
• Work with development teams to ensure Salesforce code is deployment-ready

Salesforce Pipeline Engineer

Business Analyst

• Develop an understanding of technology products to meet the customer's current and future needs and the benefits to stakeholders and Veterans.
• Develop user stories and break down requirements into deliverable functionality.
• Analyze application/business domain data requirements and business rules, understanding the data flow from source to screen.
• Maintain other documentation related to development of new features.
• Responsible for contributing to the design, specifications, and development of products to meet the client needs.
• Create high quality client deliverables with regular supervision from team lead.
• Prepare and review solution options with team lead to solve tough challenges.
• Be a good teammate to the client and the delivery team, encouraging and enabling teammates to be their best selves.
• Maintain positive relationships with the client.

• Support production deployment and release management activities for a cloud-based platform leveraging Salesforce, AWS services, and API-driven integrations.
• Coordinate and execute application and infrastructure releases.
• Maintain CI/CD pipelines and ensure deployments are performed in a controlled, reliable, and compliant manner.
• Collaborate with development, QA, operations, and infrastructure teams to manage environment promotions, deployment automation, and release governance across multiple environments.
• Validate release readiness, including testing completion, approvals, and rollback planning.
• Monitor deployments and troubleshoot pipeline failures, deployment errors, and environment inconsistencies.
• Ensure all releases comply with change management, security, and governance requirements.

Release Engineer

Salesforce Developer

• Develop custom Salesforce applications, components, and integrations using Apex, Lightning Web Components, and API services.
• Collaborate with consultants and stakeholders to refine requirements and deliver high-quality solutions.
• Implement complex business logic, workflows, triggers, and automation.
• Build and maintain secure, scalable integrations with external systems.
• Ensure solutions adhere to Salesforce best practices and federal security and compliance standards.
• Participate in code reviews, testing, debugging, and release management.
• Maintain documentation, technical designs, and deployment procedures.
• Provide technical support and troubleshooting for deployed solutions.

Salesforce Engineer

Controller

• Lead day-to-day financial operations across a growing technology services company
• Ensure financial accuracy, strong internal financial controls, and timely reporting
• Provide leadership with clear visibility into cash flow, profitability, and performance
• Operate as both an operator and advisor, owning core accounting functions
• Improve processes, systems, and financial discipline
• Oversee and manage full-cycle accounts payable lifecycle
• Produce accurate monthly financial statements and budget vs. actual reporting
• Develop and manage company and business unit budgets
• Support business unit P&Ls with accurate tracking of revenue, labor, and expenses
• Establish and maintain strong internal financial controls and policies

Human Resources

• Lead full-cycle recruiting across PhoenixTeam and affiliated entities
• Oversee onboarding, offboarding, and employee transitions
• Ensure compliance with federal, state, and local employment laws
• Administer employee benefits programs and manage vendor relationships
• Serve as a trusted advisor to managers and executive leadership

Human Resources – Operations Manager

Full-stack Engineer

• Develop and maintain PL/SQL procedures, packages, and complex SQL queries within Oracle databases
• Diagnose, analyze, and resolve data quality or data integrity issues within LGY systems
• Design and execute complex database queries using analytic functions, Common Table Expressions (CTEs), and other advanced SQL constructs
• Create and execute comprehensive test plans to validate database logic, data transformations, and system integrations
• Analyze database performance and optimize queries for efficiency and scalability
• Collaborate with developers, analysts, and stakeholders to troubleshoot issues and support application functionality
• Document database processes, queries, and troubleshooting procedures to support maintainability and knowledge sharing

Senior Engineer – Oracle

Scrum Master

• Serve as Scrum Master for the VA LGY Analytics Team supporting dashboards, executive reporting, performance metrics, and data insights initiatives.
• Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement sessions with strong stakeholder participation.
• Ensure business priorities are clearly reflected in sprint goals and team commitments.
• Coach team members and stakeholders on Agile principles, emphasizing incremental delivery of business value.
• Promote alignment between analytics outputs and VA LGY strategic objectives.
• Serve as a liaison between analytics team members, VA LGY business users, program leadership, and VA OIT.
• Support Product Owners in translating business reporting needs into well-defined user stories with clear acceptance criteria and measurable outcomes.
• Ensure transparency of sprint progress, risks, and dependencies affecting reporting and dashboard deliverables.
• Coordinate cross-team dependencies impacting data availability, reporting timelines, and executive deliverables.
• Facilitate demonstrations of dashboards, reports, and analytics enhancements to business stakeholders and leadership.
• Track and report Agile performance metrics such as velocity, sprint burndown, throughput, and capacity to support predictable delivery of analytics products.
• Monitor delivery performance against reporting deadlines and program milestones.
• Lead retrospectives focused on improving collaboration between business stakeholders and analytics teams.
• Encourage continuous improvement in requirements clarity, backlog prioritization, and stakeholder engagement.
• Ensure analytics deliverables align with VA governance, documentation standards, data security, and compliance requirements.

Program Manager

• Own program-level financial tracking and revenue forecasting
• Maintain and monitor margin performance and flag risks early
• Develop and manage staffing forecasts aligned to contracted work and pipeline
• Identify hiring needs 60–90 days in advance
• Track utilization and ensure alignment between staffing and financial goals
• Own and govern Ruddr as the system of record
• Ensure project codes, billing rates, and forecast hours are accurate
• Improve intake-to-project-launch workflow efficiency
• Produce monthly operational dashboards for executive leadership
• Provide scenario modeling to inform program decisions
• Partner with delivery and recruiting to eliminate operational bottlenecks
• Create and manage the flow of timely invoice submission and management across the program including client, team, and subcontractor touchpoints
• Review and approve subcontractor invoices