Philips

Field Engineer

• Independently perform remote service activities
• Conduct cross-technology analysis to determine root causes
• Maintain close communication with customers and actively manage escalation situations
• Implement technical modifications to medical technology systems
• Document and report safety-related defects or risks

Service Engineer, HPM

Sales

• Achieve field sales objectives by servicing and training current Cardiology and Vascular customers in Scotland and identifying and securing new clients.
• Executes the sales efforts for assigned product modalities, delivers accurate business forecasting, developing and executing comprehensive strategic and tactical sales plans to achieve sales targets and market share objectives, working under limited supervision.
• Identifies new business opportunities and develops innovative approaches to penetrate new markets or expand existing market presence.
• Informs and advises customers on the latest technological innovations and configurations, including upgrades to existing installations, addressing inquiries and complaints to enhance customer satisfaction and achieve sales targets.
• Assists stakeholders in delivering compelling customer presentations focused on the clinical and technical components of the value proposition.
• Maintains and updates CRM records with accurate customer interactions and sales data for products, ensuring timely data entry to support sales strategies, track engagement, and enhance customer relationships.
• Supports concerned stakeholders in achieving business goals and provides critical input for validating product forecasts and strategic planning.
• Partners with Marketing to provide strategic input on sales tools, pricing strategies, and competitive threats.
• Prepares and presents detailed analyses, reports, and performance metrics on sales activities, customer interactions, and market trends to support informed decision-making.
• Tracks industry trends, competitor activities, and customer feedback to identify opportunities for product enhancement and competitive advantage.
• Drives the implementation of continuous improvement initiatives to optimize sales processes and enhance operational efficiency.
• Ensures compliance with regulatory standards and Philips policies across all sales activities.

Sales Specialist – IGT D Coronary

Project Manager

• Reporting to the International Services & Solution Delivery team, the DACH Customer Project Manager (CPM) will serve as a key team member.
• The CPM will be responsible for a portfolio of clients, being their central point of contact on the services team and maintaining strong relationship with them.
• Manage implementation projects in Europe, mostly in DACH.
• Maintain high levels of customer satisfaction and manage expectations with clear and frequent communication.
• Act as a central point of contact for selected European partners and coordinates all services activities (implementation, logistics, support, training).
• Support installed base via periodic support calls and escalation of issues to support teams and management.
• Act as main point of contact for the S&SD for Philips Remote Security (PRS).

Customer Project Manager – DACH

• Independently perform primarily remote activities with regular on-site repair assignments in the field, sometimes following partially known solutions
• Conduct cross-system root-cause analysis and decide on the remediation approach, taking into account clinical, financial and technical implications
• Develop solutions when required, balancing customer satisfaction and cost-effectiveness
• Maintain close customer contact and proactively manage escalation situations through professional communication
• Perform technical modifications on medical systems; for first-of-a-kind cases also perform and assist with installations and Field Change Orders
• Support handling escalations up to Level 2 (including action plan development)
• Provide virtual guidance to field service staff during repairs and on-site Field Change Orders
• Instruct users on-site and remotely (systems, networks, configuration of current technologies, etc.)
• Document and report safety-relevant issues or risks according to the Customer Feedback process
• Independently resolve IT/network issues, e.g. concerning the integration of third-party systems
• Support Sales and Project Managers with technical questions
• Document all activities and prepare technical reports according to Philips quality criteria (Service Record Quality)
• Adhere to relevant Philips processes
• Act as a medical device advisor in accordance with § 83 of the German Medical Devices Implementation Act (MPDG)

Service Engineer – IGT

Research Scientist

• develop innovative physics-based solutions/corrections and support medical imaging platform needs
• apply system-level engineering approach to develop CT/X-ray imaging features
• investigate and resolve image quality issues during product introduction
• deliver safe, effective, and well-documented solutions based on rigorous data analysis
• develop and enhance R&D tools for physics-based simulation and image formation
• maintain deep expertise in CT physics and advanced processing algorithms
• drive innovation by owning the CT imaging physics roadmap

Research Scientist – Computed Tomography

Engineer

• design optimal solutions for a superconducting magnet as part of a sophisticated medical device
• deliver high-quality results aligned with regulatory and performance standards with minimal supervision
• diagnose and resolve complex technical challenges through root cause analysis and experimental process to prevent production disruptions
• develop and oversee comprehensive test plans and validation protocols to ensure design integrity and compliance
• evaluate and approve vendor-supplied components and technologies, ensuring alignment with quality, performance, and strategic objectives
• build and maintain strong internal and external partnerships to influence project outcomes and innovation
• drive continuous improvement by implementing best practices, mentoring junior engineers, and communicating insights to senior stakeholders

Electromagnetic R&D Engineer – MRI

General

• Provide clinical customer support as the clinical application knowledge expert
• Facilitate solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring (HPM) products
• Serve as a clinical resource to Philips HPM customers
• Work closely with field service, sales, and project management organizations throughout a multiphase implementation and go-live process
• Understand customer goals and develop plans to support clinical solutions implementation and usage
• Manage the clinical aspects of an implementation including assessing workflows, evaluating education needs, and creating education plans
• Apply product and clinical knowledge to troubleshoot and solve problems

Critical Care Nurse, Clinical Solution Specialist – Patient Monitoring

• Provide clinical customer support as the clinical application knowledge expert
• Facilitate solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring products
• Serve as a clinical resource to Philips HPM customers
• Manage clinical aspects of implementation including workflow assessment and education planning
• Understand clinical implications of technical implementations and troubleshoot issues.

• Provide clinical customer support as the clinical application knowledge expert
• Facilitate solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring products
• Serve as a clinical resource to Philips HPM customers
• Understand customer goals and develop plans to support clinical solutions implementation
• Manage clinical aspects of implementation including educating customers and supporting first use
• Troubleshoot and solve problems related to clinical implications of technical implementations
• Approximately 90% travel required across the district.

• Providing clinical customer support as the clinical application knowledge expert
• Facilitating solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring (HPM) products
• Serving as a clinical resource to Philips HPM customers
• Working closely with the field service, sales, and project management organizations throughout a multiphase implementation and go-live process
• Establishing and maintaining strong working relationships with key internal partners and customers
• Understanding customer goals and developing plans to support clinical solutions implementation and usage
• Managing the clinical aspects of an implementation to include assessing workflows, evaluating education needs, creating education plans, determining custom configurations requirements
• Planning and delivering equipment and application education
• Supporting first customer use
• Encouraging ongoing adoption of change
• Optimizing use of complex monitoring solutions
• Understanding the clinical implications of technical implementations (including networks and clinical informatics systems)
• Applying product and clinical knowledge to troubleshoot and solve problems
• Approximately 90% travel across the district is required

Therapist

• manage all processes and tools in support of field based trunk stock and customer consignment
• develop and manage field inventory functions to support revenue, NPI process flows for multiple businesses
• collaborate with business stakeholders to improve sales performance
• coordinate and project manage cross function and division efforts to develop field inventory strategies
• manage field inventory approval processes to ensure compliance with audit requirements
• support on-going reporting and metrics

Director, Commercial Operations – Field Inventory, Image Guided Therapy Devices

• Lead collaboration with business stakeholders (Field Sales, Marketing, Order Management, Legal, Compliance)
• drive improved performance of sales and bring forward innovative solutions to support business growth
• Coordinate and project manage cross function and division efforts to develop pricing strategies for existing and future products
• Management of pricing analytics development and pricing approval process to ensure compliance with audit requirements and to drive increased revenue and margin for the organization

Director, Pricing & Contracting – Image Guided Therapy Devices

• consult with healthcare institutions to ensure successful integration of solutions into the customer IT environment
• act as subject matter expert for complex IT concepts within the specialization for the local implementation teams to ensure complete solution delivery
• deploy and/or integrate software solutions within the purview of the associated domain for complex IT solutions which carry proprietary real-time life critical data
• educate customers on system maintenance
• document solutions to ensure support teams and other consultants can participate in support and onward development
• practice strong configuration management and version control
• drive continuous improvements of our implementation methodology and service offerings based on customer feedback
• be a key member of the implementation project and/or support team; foster collaboration through sharing experiences, information, perspectives, skills and expertise

Network Engineer – Patient Monitoring

Consultant

• Deliver onsite and remote technical support, responding quickly to customer issues
• Ensure reliable system performance diagnosing and resolving system and network issues
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions
• Apply understanding of customer environments to optimize system implementations
• Troubleshoot and resolve technical challenges using approved tools and methodologies
• Maintain accurate and detailed documentation of system configurations and support procedures
• Collaborate with cross-functional teams to deliver high-quality outcomes
• Continuously build technical expertise and contribute to knowledge sharing efforts

Technical Consultant – Patient Monitoring

• deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows
• ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches
• support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing
• apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance
• troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies
• analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues
• maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures
• follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations
• collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes
• continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction

Service Engineer, HPM

Sales Specialist – IGT D Coronary

Customer Project Manager – DACH

Service Engineer – IGT

Research Scientist – Computed Tomography

Electromagnetic R&D Engineer – MRI

Critical Care Nurse, Clinical Solution Specialist – Patient Monitoring

Critical Care Nurse, Clinical Solution Specialist – Patient Monitoring

Critical Care Nurse, Clinical Solution Specialist – Patient Monitoring

Critical Care Nurse, Clinical Solution Specialist – Patient Monitoring

Director, Commercial Operations – Field Inventory, Image Guided Therapy Devices

Director, Pricing & Contracting – Image Guided Therapy Devices

Network Engineer – Patient Monitoring

Technical Consultant – Patient Monitoring

Technical Consultant, Patient Monitoring