Technical Consultant, Patient Monitoring

Philips

Technical Consultant supporting patient monitoring solutions by providing onsite and remote technical support. Collaborating with diverse teams to enhance patient care and improve system performance.

Posted 6/26/2026full-timeHamilton • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $32,000 - $51,000 per hourWebsite

About the role

Key responsibilities & impact

deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows
ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches
support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing
apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance
troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies
analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues
maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures
follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations
collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes
continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction

Requirements

What you’ll need

2.5+ years of professional working experience in IT services or related technical environments
experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
foundational understanding of IT systems, networking concepts, and technical troubleshooting
computer networking certification preferred (e.g. CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification)
associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and above listed experience
Bachelor’s degree preferred
must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements
able to travel for business approximately 75% across the specified geography
ability to work flexible hours (including non-standard hours, overtime, weekends, and on-call rotations)

Benefits

Comp & perks

field service incentive bonus plans
on-call pay
company fleet/car
training
advancement opportunities
comprehensive Philips Total Rewards benefits program
generous PTO
401k (up to 7% match)
HSA (with company contribution)
stock purchase plan
education reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportsystem performance diagnosisnetwork troubleshootingapplication troubleshootinginstallationconfigurationintegrationtestingroot cause analysisdocumentation

Soft Skills

customer servicecollaborationknowledge sharingproblem-solvingcommunication

Certifications

CompTIA Network+Cisco Certified Network Associate (CCNA)