Implementation Specialist
DentalXChange
Medical Equipment Implementation Specialist – National Travel
Philips
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $76,000 - $143,000 per year
Job Level
JuniorMid-Level
About the role
- Project manage new account implementations
- Ensure customers are delighted during transition
- Maintain positive relationships with customers
- Drive compliance of contractual obligations
- Identify areas of improvement
- Program quality audits
- Create customer Computerized Maintenance Management System (CMMS)
- Coordinate and work with sales, local service and back-office operations teams
- Lead meetings between Philips and the customer
- Establish balanced Planned Maintenance schedule
- Prepare contract reconciliation documents
- Support Multi-Vendor field service organization nationwide
- Assist with CMMS support cases for field technicians
- Drive new initiatives to improve overall program across the country
Requirements
- Bachelor’s degree or equivalent mix of education and work experience
- 2+ years of Biomed/Clinical Engineer field experience preferred
- 2+ years in project management experience preferred
- Proficiency with Microsoft Office, specifically Excel
- Proficient in large dataset analysis, Vlookups and Pivot Tables
- Understanding of database creation
- Customer service oriented with ability to present to customer audiences
- Ability to influence internal and external resources to a stated objective without formal authority
- US work authorization is a precondition of employment
Benefits
- PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementlarge dataset analysisVlookupsPivot Tablesdatabase creationComputerized Maintenance Management System (CMMS)quality auditscontract reconciliation
Soft skills
customer service orientationrelationship managementinfluencing without authoritypresentation skillsidentifying areas of improvement
Certifications
Bachelor’s degree
