Implementation Specialist
DentalXChange
Training and Implementation Consultant
Pinewood.AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- - Deliver end-to-end implementations of Pinewood.AI - from discovery and configuration through to training, go-live, and post-launch support.
- - Configure and validate system workflows for your specialist area (Finance or Aftersales), ensuring alignment with dealership processes and OEM integrations.
- - Design, adapt, and deliver engaging, hands-on training sessions for all user levels - from entry-level staff to senior leaders.
- - Localise training content for the North American market, ensuring relevance in terminology, examples, and compliance.
- - Guide dealerships through operational and cultural change, focusing on adoption, efficiency, and confidence in the platform.
- - Capture lessons learned, share best practices, and contribute to our global implementation playbooks.
- - Collaborate with Product, Support, and Delivery teams to enhance rollout processes and customer outcomes.
- - Travel extensively across North America (approx. 80%) to deliver on-site consultancy and training.
Requirements
- - Strong background in automotive retail operations, specialising in either **dealership accounting and finance** or **parts and service (fixed operations)**.
- - Hands-on experience using a **dealer management system (DMS)**.
- - Excellent communication and training delivery skills; able to engage mixed-ability audiences.
- - Practical understanding of key dealership workflows (e.g., GL mapping, AP/AR, bank reconciliation, service scheduling, inventory management, warranty handling).
- - Highly organised, proactive, and confident in managing multiple projects and priorities.
- - Willingness to travel extensively across North America.
- - A positive, solutions-focused approach with a passion for helping people adopt new technology.
- **Desirable Experience **
- - Experience delivering software training or consultancy in a dealership or vendor environment.
- - Familiarity with US or Canadian automotive operations and compliance requirements.
- - Exposure to process improvement or system rollout projects.
- - Accounting qualification or service management certification (e.g., AAT, ASE) is advantageous.
Benefits
- - A very competitive salary
- - Generous car allowance
- - Excellent bonus scheme
- - Flexible mix of home and office working
- - 4 weeks PTO
- - 401k
- - Excellent health insurance benefits
- - Regular 1-2-1s and career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
dealer management systemdealership accountingfinanceparts and serviceGL mappingAP/ARbank reconciliationservice schedulinginventory managementwarranty handling
Soft skills
communication skillstraining deliveryorganisational skillsproactiveconfidencesolutions-focusedengagementadaptabilityproject managementcultural change guidance
Certifications
AATASE
