Implementation Specialist
DentalXChange
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $26 per hour
Job Level
Junior
About the role
- Answer escalated calls from sales and/or other departments to support clients.
- Manage activity, growth, services, and cancellations for one’s own assigned client portfolios.
- Perform various administrative tasks to support the sales team members.
- Actively manage the queue and timely schedule trainings for clients.
- Perform client demonstrations and software walk-throughs on our products and services.
- Reach out to clients that may need additional support.
- Proactively identify and work with clients who may be either considered as “at risk” of cancellation or may be a potential candidate for an upsell of services.
- Work effectively with other team members and other departments to ensure the maximum result for our clients within the protocols established for the position.
- Live DentalXChange’s Company values: Actively Care, Try Hard, Be Humble, Feedback is a Gift.
- Other duties as assigned.
Requirements
- Associate's degree or equivalent experience preferred.
- Minimum of one (1) year of client services experience (major account experience preferred).
- Strong interpersonal skills to work effectively with other team members and various departments.
- Strong communication skills to perform client demonstrations and software walk-throughs on our products and services.
- Ability to successfully change priorities and successfully manage multiple projects at one time.
- Ability to effectively manage time and prioritize sales team’s goal.
- Ability to multi-task and adapt to changing expectations and priorities.
- Strong internet and personal computer skills are a must.
Benefits
- Medical, dental, and vision benefits – eligible first of the month after start date
- Unlimited PTO
- Paid time off for sick, jury duty, bereavement
- 10 company paid holidays
- 401k with company match
- Health Advocate
- Healthcare and dependent care flexible spending accounts
- Friendly co-workers and a positive culture!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client servicesadministrative tasksclient demonstrationssoftware walk-throughstime managementmulti-taskingproject management
Soft skills
interpersonal skillscommunication skillsadaptabilityprioritizationteam collaborationproblem-solving
Certifications
Associate's degree