DentalXChange

Implementation Specialist

• Answer escalated calls from sales and/or other departments to support clients.
• Manage activity, growth, services, and cancellations for one’s own assigned client portfolios.
• Perform various administrative tasks to support the sales team members.
• Actively manage the queue and timely schedule trainings for clients.
• Perform client demonstrations and software walk-throughs on our products and services.
• Reach out to clients that may need additional support.
• Proactively identify and work with clients who may be either considered as “at risk” of cancellation or may be a potential candidate for an upsell of services.
• Work effectively with other team members and other departments to ensure the maximum result for our clients within the protocols established for the position.
• Live DentalXChange’s Company values: Actively Care, Try Hard, Be Humble, Feedback is a Gift.
• Other duties as assigned.

Insurance

• Complete dental services within multiple dental practice management software while maintaining PHI and HIPAA standards, including claim submission, claim follow up, payment posting, and benefit verification with data entry
• Manage day-to-day client communication and ongoing relationships related to client satisfaction, retention, practice operations, and profitability
• Document all work in forms, spreadsheets and client software according to standards
• Contact insurance companies to obtain and record accurate and timely information
• Send daily summary of tasks completed to dental office staff
• Prepare and deliver monthly ROI statistics
• Consistently meet company and department policies and expectations including attendance
• Comply with federal, state, accreditation and institutional policies and procedures
• Maintain confidentiality standards and expectations
• Exhibit exceptional internal and external customer service and live company values
• Perform other duties as assigned

Dental Insurance Specialist

Support Engineer

• Using your comprehensive understanding of dental RCM and EDI processes, the Revenue Cycle Management (RCM) Technical Support Specialist provides technical support to our channel partners and dental support organizations (DSOs) and actively nourishes professional relationships to encourage referrals and business growth.
• Provide timely and comprehensive EDI and technical support to our channel partners and DSOs to ensure quick and reliable resolution to problems they may encounter.
• Act as a point of escalation for channel partners and DSO clients, researching, resolving, and documenting issues promptly and effectively.
• Actively nurture professional relationships with our channel partners and DSO clients to encourage referrals and business growth.
• Serve as a liaison between external partners and internal development and connectivity teams, facilitating collaboration on special projects and enhancements.
• Ensure compliance with all relevant federal, state, and institutional policies and procedures, including data security protocols.
• Uphold exceptional internal and external customer service standards in all interactions.

Implementation Specialist

Dental Insurance Specialist

RCM Technical Support Specialist