DentalXChange

Account Executive

• Respond to inbound leads within a defined SLA window; prioritize speed without sacrificing personalization.
• Conduct structured discovery calls to understand each practice’s workflows, pain points, and goals before presenting a solution.
• Tailor product demonstrations to the specific operational context of each prospect, not a generic deck run.
• Manage all active opportunities in Salesforce with accurate stage, close date, and next step documentation.
• Own the full sales cycle from first contact through contract execution, working with internal stakeholders as needed to remove blockers.
• Build relationships with dental consultants, DSO administrators, and practice advocates who can surface and influence buying decisions.
• Engage current customers handed to sales because they raised their hand, are growing or were flagged by Support as a sales opportunity.
• Identify cross-sell and upsell opportunities based on practice size, claim volume, and gaps in their current DXC product footprint.
• Execute expansion conversations with the same preparation and follow-through applied to new business, not as an afterthought.
• Coordinate with Client Success on accounts that need support before an expansion motion makes sense.
• Track and report on expansion revenue alongside new logo metrics as part of regular forecasting.
• Maintain an accurate, up-to-date pipeline always; CRM hygiene is not optional.
• Participate in weekly pipeline reviews with clear visibility into deal stage, risk, and expected close.
• Submit weekly and monthly forecasts with confidence levels and supporting rationale.
• Flag deal risks early rather than holding them until close week.
• Consistently meet company and department policies and expectations including those surrounding attendance.
• Comply with all federal, state, accreditation and institutional policies and procedures.
• Maintain confidentiality standards and expectations.
• Exhibit exceptional internal and external customer service with all individuals.
• Observe security responsibilities and practices.
• Live DentalXChange’s company values: Actively Care, Try Hard, Be Humble, and Feedback is a Gift.
• Other duties as assigned.

Senior Account Executive