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EDI Specialist
DentalXChangeEDI Specialist providing operational support to production practices at DentalXChange. Resolving issues and collaborating across departments to ensure smooth transaction flows.
Tech Stack
Tools & technologiesMS SQL ServerSQL
About the role
Key responsibilities & impact- Provide operational support to production practices and issues and suggest areas for improvement.
- Monitor, review, troubleshoot, and correct EDI issues and make necessary changes to prevent the same issues from reoccurring.
- Perform tests on production applications and prepare recovery procedures for applications.
- Coordinate with IT groups and external vendors to ensure effective services for reliability.
- Analyze business processes and ensure compliance with controlled processes according to established protocols.
- Monitor alerts and escalate issues for procedures and systems.
- Assist as needed with training guides and supporting other team members.
- Develop and maintain professional relationships with clients, vendors, and other department members.
- Collaborate as needed with other internal departments including, but not limited to, Engineering, Sales, Client Support, Payer Relations, Trading Partners, and Channel Partners.
- Proactively provide timely communications regarding updates, issues, and resolutions.
- Maintain accurate support tickets, documentation, and follow-up.
- Security is everyone’s job. Look out for, and report, anything that is suspicious or just doesn’t seem correct.
- Live DentalXChange’s company values: Active Care, Try Hard, Be Humble, Feedback is a Gift.
- Exhibits exceptional internal and external customer service with all persons with whom you work.
- Other duties as assigned.
Requirements
What you’ll need- 1 year of related experience is preferred.
- Basic knowledge of EDI transaction types preferred (X12 837D, 270/271, 835, XML, etc.).
- Basic knowledge of with the following:
- Microsoft SQL Server management Studio
- UltraEdit and/or NotePad ++
- CuteFTP -file transfer program
- Microsoft Office: Excel, Outlook
- AI tools: Claude, Copilot, etc.
- Ability to quickly gain a solid understanding of DentalXChange processes and applications.
- Strong verbal and written communication and interpersonal skills.
- Proficient in all (or list which ones) MS Office applications and use of the internet.
- Ability to successfully multitask with accuracy in a fast-paced environment.
- Working knowledge of technical and procedural aspects and functions.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Benefits
Comp & perks- Medical, dental, and vision benefits – eligible first of the month after start date
- Unlimited PTO
- Paid time off for sick, jury duty, bereavement
- 10 company paid holidays
- 401k with company match
- Health Advocate
- Healthcare and dependent care flexible spending accounts
- Friendly co-workers and a positive culture!