EDI Manager

DentalXChange

EDI Operations Manager leading healthcare transaction reliability and payer connectivity at DentalXChange. Managing production support, metrics, incident resolution, and team development.

Posted 8/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in EDI processes and payer connectivity, with a strong focus on operational support, team leadership, and performance management. Proficient in developing and maintaining operational policies and metrics to drive process improvement and accountability.

Highest-signal resume keywords

EDI Transaction Types (X12 837D, 270/271, 835, XML)People ManagementOperational Metrics OwnershipPostman and SoapUIPlanning and Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EDI Transaction TypesProduction OperationsOperational MetricsProcess ImprovementRoot-Cause AnalysisDocumentation SkillsPerformance ManagementRecovery ProceduresCross-Functional CoordinationFast-Paced Problem Solving

Soft Skills

Team LeadershipCoachingCommunication SkillsInterpersonal SkillsMultitasking

Tools & Technologies

PostmanSoapUIMS Office Applications

Industry Keywords

EDI OperationsPayer ConnectivityService LevelsQuality StandardsStakeholder Communication

About the role

Key responsibilities & impact

Direct and prioritize the team’s workload, projects, and initiatives related to EDI processes and payer connectivity.
Plan and manage ongoing and upcoming EDI changes, payer changes, and production requests.
Own operational support for production practices, incidents, and help desk escalations, ensuring service levels are met.
Lead hiring, onboarding, performance management, coaching, and development of assigned team members.
Monitor team performance on support tickets, documentation, and follow-up, holding the team accountable to quality and turnaround standards.
Direct coordination between partners and the core development team to resolve issues and questions that arise in day-to-day operations.
Proactively communicate updates, risks, issues, and resolutions to stakeholders and leadership.
Oversee testing of production applications and the development and maintenance of recovery procedures.
Develop, document, and maintain operational policies, procedures, and standards for the EDI Operations team.
Own departmental metrics and reporting, using data to monitor performance, identify trends, and inform decisions.
Lead root-cause analysis and post-incident reviews for production issues within the confines of EDI Operations, and drive corrective and preventive actions to completion.
Live DentalXChange’s company values - Actively Care, Try Hard, Be Humble, Feedback is a Gift.
Other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in a technical or engineering field preferred.
At least 5 years’ experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.), including production operations.
At least 2 years of people-management or supervisory experience, with a demonstrated ability to lead, coach, and develop a team.
Experience owning operational metrics, process improvement, and cross-functional coordination.
Experience with Postman and SoapUI is preferred.
Ability to change course as needed and act quickly.
Strong planning, organizational, and documentation skills.
Strong verbal and written communication and interpersonal skills.
Proficient in all MS Office applications and use of the internet.
Ability to successfully multitask with accuracy in a fast-paced environment.
Working knowledge of technical and procedural aspects and functions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Benefits

Comp & perks

Challenging and rewarding career opportunities with room for growth as we grow!
Medical, dental, and vision benefits – eligible first of the month after start date
Unlimited PTO
Paid time off for sick, jury duty, bereavement
10 company paid holidays
401k with company match
Health Advocate
Healthcare and dependent care flexible spending accounts
Friendly co-workers and a positive culture!