PHARMATECHNIK GmbH & Co. KG

Systems Engineer

• You will work as part of a team of technicians to plan and install inventory/ERP systems, including the necessary devices, components and networks.
• You will acquire knowledge of setting up, configuring/migrating and monitoring server and client systems, peripherals, and LAN networking.
• You will be trained to identify, analyze and resolve technical faults to ensure the continuous functionality of IT systems.
• You will learn to advise customers, communicate technical solutions and handle support requests to effectively resolve IT issues.
• You will participate in projects and learn how to plan, execute and document them.

Apprenticeship: IT Specialist in System Integration

Outside Sales

• Consult with customers in the pharmacy sector
• Support customers during the transition to the new system
• Technical project preparation and follow-up training
• Support active colleagues within the team
• Opportunity to contribute to additional areas

IXOS Specialist, PTA/PKA — Field Service

Support Engineer

• Provide telephone support to customers facing technical issues
• Handle customer requests in a solutions-oriented and timely manner
• Escalate complex incidents to second-level support
• Assist with outages and malfunctions of PCs, laptops, printers and other technical devices
• Resolve software issues (Windows, Linux, application software) and troubleshoot client/server network environments
• Clearly and understandably explain the situation and recommended next steps

IT Service Technician, Technical Support (Internal Service)

Customer Support

• Responsibility for our service locations in Mainz/Sörgenloch, Saarland, Stuttgart and Baden-Baden
• Professional and disciplinary leadership of a team of approximately 80 employees, including coaching responsibilities
• Act as an interface between customers and staff and as a link between sales and service
• Promote a customer-focused service culture
• Manage escalations for critical customer issues or problems
• Monitor and optimize service quality and processes using KPIs
• Identify and implement improvement measures to increase the efficiency and effectiveness of our business operations
• Responsibility for site infrastructure (e.g., grounds, buildings, facilities, furniture, inventory) and close cooperation with the corporate real estate department
• Reporting line to the Managing Director Service & Academy Dr. Graessner

IT Support Expert, Head of Customer Service

• You will work in a team of technicians to plan and install merchandise management systems (inventory/ERP), including the necessary devices, components, and networks.
• You will acquire knowledge in setting up, configuring/migrating, and monitoring server and client systems, peripheral devices, and LAN (Local Area Network) networking.
• You will be trained to identify, analyze, and resolve faults to ensure the continuous operation of IT systems.
• You will learn to advise customers, communicate technical solutions, and handle support requests to resolve IT issues effectively.
• You will contribute to projects and learn how to plan, execute, and document them.

Apprentice IT Specialist, System Integration

• Advising our pharmacy customers on our IXOS software
• Conducting customer appointments with technical preparation, initial training and follow-up training
• Acting as a trusted, expert advisor and an empathetic point of contact for customers

PTA / PKA for Field Service

Product Manager

• Lead and further develop the product management team
• Structure and prioritize focus areas, requirements, and product initiatives in close collaboration with Development, Marketing, and Sales
• Promote a cross-product perspective to create synergies between the market and internal stakeholders and to ensure a consistent product strategy
• Support product managers in defining product and feature topics, go-to-market activities, and the development of corresponding roadmaps
• Act as a central interface to adjacent departments and represent product management in cross-functional projects
• Represent PHARMATECHNIK and product management externally, e.g., through technical presentations, webinars, or conference appearances
• Further develop and manage the continuous improvement process within product management
• Work closely with Marketing to systematically incorporate market and customer feedback into product design
• Provide sparring and strategic alignment with the Director Product Management & Marketing to jointly shape department direction and priority setting