PHARMATECHNIK GmbH & Co. KG

Customer Support

• Primary point of contact (m/f/d) for all customer inquiries related to prescription billing
• Handling telephone inquiries about the billing eligibility of prescriptions
• Managing billing documentation and queries related to billing corrections (retax requests)
• Conducting training on our online portal at pharmacies

PTA/PKA – Customer Support, Prescription Billing

Systems Engineer

• Administration and further development of our system landscape with a focus on virtualization, SAN & backup environments, and Microsoft 365 Cloud
• Independent planning and execution of projects and measures in the infrastructure area
• Ensuring uninterrupted and high-performance data center operations
• Proactive administration and maintenance of IT documentation
• Development of automation measures within your areas of product responsibility
• Competent and communicative contact person for team colleagues in the context of 2nd and 3rd level support

Senior IT Systems Engineer

Operations

• Incoming inspection of prescriptions
• Preparation of prescriptions and other documents by billing category
• Preparing documents for scanning on the high-volume scanner
• Performing scanning operations
• Internal transport of prescriptions
• Preparing prescription materials for dispatch to payers

Staff Member, Prescription Billing Operations

Outside Sales

• Advise our customers in the pharmacy sector
• Assist customers in migrating to the new system
• Technical project preparation, initial training, and follow-up training
• Contribute individual expertise and support the team

IXOS Specialist, PTA/PKA for Field Service

QA Engineer

• Define and develop the functional specifications for the practice management system (LinuDent)
• Perform functional and integration tests
• Support colleagues via the helpdesk and provide application support
• Conduct internal staff training on new software features
• Advise colleagues on professional/clinical questions

ZMV – Quality Assurance

Android Engineer

• High degree of personal responsibility and self-organization within agile teams working on innovative mobile applications and solution approaches
• Contributing to the design of our product functionalities and user interfaces
• Active participation in requirements analysis and concept development
• Use of proven techniques to ensure high product quality
• Active participation in learning formats and regular further development of programming skills

App Developer iOS/Android

• You will work in a team of technicians to plan and install inventory/ERP systems, including the required devices, components and networks.
• You will acquire knowledge on setting up, configuring/migrating and monitoring server and client systems, peripherals and networking within the LAN (Local Area Network).
• You will be trained to identify, analyse and resolve faults to ensure the continuous operational functionality of IT systems.
• You will learn to advise customers, communicate technical solutions and handle support requests to resolve IT issues effectively.
• You will help shape projects and learn how to plan, execute and document them.

Apprentice – IT Specialist, System Integration

Manager

• Product responsibility across the entire product lifecycle
• Develop the product vision and product strategy
• Conduct market and competitive analyses to identify trends and customer needs
• Incorporate an understanding of customer needs into product development
• Plan and launch new products and features
• Communicate with partners in software development, service, marketing, and sales
• Represent the company at trade shows and events

Product Manager – Software

• Advise our customers in the pharmacy sector on our IXOS software
• Conduct customer appointments, including professional preparation and follow-up training
• Act as an experienced, trusted advisor for customers
• Provide telephone customer support and assist colleagues

Application Consultant – Pharmacy Inventory Management Systems, Field and Office-Based

Account Executive

• Advising pharmacies (new and existing customers) on the optimal use of software solutions and product portfolios
• Preparing proposals and concluding system contracts
• Supporting pharmacy management in the operational running of the pharmacy
• Preparing and conducting smaller trade shows and events
• Representing the company at industry trade shows (e.g., Expopharm)
• Building, maintaining and developing long-term business relationships

Sales Representative – Field Sales (Pharmacy)

• Ensure smooth, high-quality, and timely operational performance
• Analyze, optimize, and standardize existing business processes
• Identify and implement automation opportunities to increase efficiency
• Support the strategic development of the business unit
• Contribute to resource and personnel planning
• Lead, coach, and develop managers and teams
• Manage projects for process improvement and digitalization
• Monitor relevant KPIs and derive appropriate actions
• Ensure high service and quality standards
• Work closely with adjacent departments (e.g., IT, Sales, Product Management, Software Development, Service)
• Support client projects and maintain key business relationships
• Represent the company at industry events when required
• Report directly to the Head of the Digital Prescription Center (including acting as deputy)

Head of Operations – Digital Prescription Center

• Provide consultancy to our pharmacy customers regarding our IXOS software
• Conduct customer appointments and prepare them professionally
• Onboard and retrain customers
• Offer expert advice and personal customer support

IXOS Specialist, Field Service

Security Engineer

• Regular execution of vulnerability and penetration tests in our IT infrastructure and application environments (on-premises – on-demand)
• Remediation and follow-up of findings from vulnerability and organizational analyses in coordination with the relevant business stakeholders
• Taking on project management responsibilities for the introduction of new security-relevant IT technologies (e.g., vulnerability management, pentesting solutions)
• Proactive IT security monitoring and ensuring delivery of security alerts and recommended actions to affected user groups
• Creation and maintenance of IT security and incident response/contingency plans, as well as the associated processes
• Participation in IT projects and daily IT operations with a focus on IT security design and implementation support
• Ongoing coordination of all measures and activities with our Information Security Officer (ISO) and IT management
• Point of contact for internal employees on IT security topics

IT Security Engineer

• You work as part of a team of technicians
• You plan and install inventory/ERP systems, including the associated hardware, components, and networks
• You install the software and commission the systems
• You analyze faults and troubleshoot issues

Apprentice IT Specialist (System Integration)

Consultant

• Provide tailored customer consulting on organizational structure and workflows with a focus on process improvements and the successful economic alignment of a pharmacy
• Accompany pharmacies as a knowledgeable partner at eye level — from analyzing the current situation, developing concepts, to operational implementation and installation of software modules
• Take responsibility for supporting individual pharmacies and pharmacy groups as the central contact person on-site, by phone or in online meetings
• Support sales activities including customer acquisition, organizing and conducting events and seminars, and representing the company and the division at trade shows, congresses and company events