Regional Operations Manager, Service

PHARMATECHNIK GmbH & Co. KG

Regional Operations Manager leading 80 employees across PHARMATECHNIK’s Southwest service region. Improving support operations for pharmacies, dental practices, and medical practices through KPI-driven leadership.

Posted 9/3/2026full-timeMainz • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational leadership and strategic management capabilities, with a focus on developing efficient processes and fostering a positive service culture across multiple locations. Proficient in performance management through KPIs and effective communication with diverse stakeholders.

Highest-signal resume keywords

Operational LeadershipPerformance ManagementProcess DevelopmentClear CommunicationStakeholder Engagement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI ManagementProcess DevelopmentOperational StrategyService OrientationBusiness Qualification

Soft Skills

LeadershipEntrepreneurial MindsetPragmatic ApproachCollaborationCoaching

Tools & Technologies

MS Office

Certifications & Qualifications

Class B Driver’s License

Industry Keywords

Service CultureOperational LeadershipPerformance MetricsStakeholder ManagementReal Estate Collaboration

About the role

Key responsibilities & impact

Overall responsibility for the Southwest service region across four locations: Mainz/Sörgenloch, Saarland, Stuttgart, and Baden-Baden
Leadership of approximately 80 employees
Provide direction, coach managers, and strengthen the regional service culture
Act as the strategic escalation point for complex cases
Manage regional performance through KPIs
Develop structures and processes to enable more efficient, connected, and secure ways of working
Translate company objectives into regional initiatives in collaboration with Sales, headquarters, and executive management
Responsibility for the infrastructure and facilities of the locations
Ensure a professional working environment in collaboration with the headquarters’ Real Estate department

Requirements

What you’ll need

Completed university degree or comparable business or technical qualification
Several years of experience in an operational leadership role, ideally in a service-oriented or process-driven environment
Leadership experience
Entrepreneurial and pragmatic mindset
Clear communication skills
Willingness to travel approximately 50% of the time
Enjoyment of working with a range of stakeholders
Proficiency in MS Office
Class B driver’s license

Benefits

Comp & perks

Company bike leasing (JobRad)
Tax-free benefits card
Flexible working time models
Remote work
Kindergarten allowance
Opportunities for development and to shape the organization
Varied role with a high level of responsibility
Collaborative, team-oriented working environment
Benefits of working for a modern, future-oriented company