PHARMATECHNIK GmbH & Co. KG

IT Service Technician, Technical Support (Internal Service)

PHARMATECHNIK GmbH & Co. KG

full-time

Posted on:

Location Type: Hybrid

Location: Porta Westfalica • Germany

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Tech Stack

LinuxTCP/IP

About the role

  • Provide telephone support to customers facing technical issues
  • Handle customer requests in a solutions-oriented and timely manner
  • Escalate complex incidents to second-level support
  • Assist with outages and malfunctions of PCs, laptops, printers and other technical devices
  • Resolve software issues (Windows, Linux, application software) and troubleshoot client/server network environments
  • Clearly and understandably explain the situation and recommended next steps

Requirements

  • Completed technical vocational training in the IT field
  • Good knowledge of the Windows environment, including hardware, software and network systems
  • Experience with TCP/IP networking
  • Strong technical aptitude
  • Excellent communication and teamwork skills
  • Independent, responsible and solution-oriented working style
  • Excellent written and spoken German
Benefits
  • Company bike (JobRad)
  • Employee benefit card (Sachbezugskarte)
  • Flexible working time models
  • Remote work options
  • Childcare allowance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
WindowsLinuxTCP/IP networkingclient/server network environmentssoftware troubleshootingtechnical supporthardware supportapplication software
Soft Skills
communicationteamworksolution-orientedindependent workingresponsible workingtechnical aptitude
Certifications
technical vocational training