PETRONAS

Administrative Assistant

• Customer service focused on interpersonal relationships;
• Record interactions with external and internal customers in a specific electronic system, including all information necessary to resolve issues quickly and efficiently;
• Release orders entered by the sales team;
• Enter and monitor sales orders, supporting deliveries to meet agreed deadlines;
• Formalize and assist in resolving nonconformities generated in the sales processes;
• Contact other company departments and carriers, inquire about issues and provide solutions to outstanding customer requests;
• Support analysis of the sales order portfolio, promoting cancellations and/or actions as instructed when necessary;
• Register internal customers, entries, order release and deletion, generation of sales orders, among other tasks in a specific electronic system;
• Train new Sales Advisors on using electronic systems, informing them about internal sales administration processes and procedures;
• Seek maximum integration with the Sales Advisor to help increase commercial results and customer satisfaction.

Sales Administrative Assistant

Sales

• Attend to clients via meetings and email, resolve inquiries and record them in the CRM.
• Maintain effective communication with clients and internal teams to ensure high satisfaction.
• Encourage and support use of the Extranet Portal.
• Assist the sales team with administrative processes and order follow-up.
• Monitor orders and coordinate with logistics to ensure on-time deliveries and resolve discrepancies.
• Produce and update sales reports and customer service KPIs.
• Interact with internal departments and carriers to resolve delivery and order issues.
• Organize forms, ensure data accuracy, and support overall operational workflow.
• Coordinate shipping of marketing materials and provide support to sales consultants.
• Participate in department projects by prospecting and proposing topics, executing initiatives, and carrying out related activities throughout the project development cycle.

Sales Administrative Assistant

Sales Administrative Analyst – Serving Argentina, Mexico & the USA