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About the role
Key responsibilities & impact- Commercial and Customer Management: Manage contracts, approve negotiations, set targets, monitor results, visit customers, identify market opportunities, strengthen relationships, and represent the company at events.
- Financial and Administrative Management: Assess credit limits, monitor receivables and collections, authorize special orders, support audits, and participate in the preparation of the annual budget and forecasts.
- Team Leadership and Development: Continuously train and develop staff, ensuring a well-informed team aligned with company guidelines.
- Continuous Improvement and Strategy: Implement improvements, monitor processes, propose customized actions for clients, and participate in strategic planning with other managers.
- Compliance, Safety and Environment: Ensure compliance with internal policies, the code of ethics, legislation, health and safety requirements, as well as promote risk prevention and environmental preservation.
- Innovation and Continuous Improvement: Implement enhancements focused on productivity, profitability gains, and optimization of the area’s results.
- Other Activities: Perform duties inherent to the role.
Requirements
What you’ll need- Higher education in a field related to the role.
- Experience in B2B customer service in the Industrial sector, particularly in Mining companies.
- Experience in People Management.
- Advanced Microsoft Office skills.
- Knowledge of management tools (Power BI, CRM platforms, Salesforce, etc.).
- Basic financial knowledge.
- Sales and Negotiation techniques.
- Advanced English.
- Knowledge of lubricants and their applications.
- Technical knowledge of the company’s products.
- Experience in Leadership/People Management.
- Intermediate Spanish.
- Cost Management and Budgeting.
Benefits
Comp & perks- PETRONAS Flex: A benefits program that allows you to make choices that make the most sense for you and your family. PETRONAS Flex enables employees to customize benefits with greater flexibility and fairness to meet each person’s needs.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B customer servicePeople ManagementSales techniquesNegotiation techniquesCost ManagementBudgetingFinancial knowledgeTechnical knowledge of productsKnowledge of lubricantsAdvanced Microsoft Office
Soft Skills
Team LeadershipContinuous ImprovementStrategic PlanningRelationship ManagementCommunicationTraining and DevelopmentProblem SolvingCustomer FocusRisk PreventionInnovation
