Petal

Engineering Manager

• Lead and support a multidisciplinary delivery team (typically 8–12 people) by setting direction, providing feedback, and fostering accountability.
• Plan and oversee delivery execution, ensuring that the team has clear objectives, realistic timelines, and effective prioritization of work.
• Collaborate closely with Product Management and Architecture to align on vision, define scope, and ensure solutions meet both functional and technical expectations.
• Identify and remove delivery blockers, optimizing the team’s workflow, tools, and processes to enable consistent execution.
• Coach team members on problem-solving, communication, and professional growth, while cultivating a healthy, high-performing team culture.
• Maintain visibility on quality and performance metrics, ensuring continuous improvement in delivery velocity, product quality, and predictability.
• Bring a point of view: act as a thought partner to Product and Architecture, balancing technical feasibility, customer value and business impact.

Software Development Manager

Manager

• Support teams through growth, change, and integration
• Build strong, lasting relationships with clients in a service-driven environment
• Enhance operational performance and service quality
• Identify opportunities and help guide the evolution of billing operations across BC
• Contribute to a collaborative and evolving healthcare ecosystem
• Support & grow teams
• Coach and support a team of billing professionals and team leads
• Strengthen team capabilities and encourage accountability, collaboration, and knowledge sharing
• Foster a positive and inclusive environment during periods of change
• Improve operations
• Oversee billing productivity, accuracy, and turnaround times
• Use performance insights to identify trends, prioritize opportunities, and implement improvements
• Act as a key point of contact for complex issues
• Navigate conflict situations with care and professionalism to reach effective outcomes
• Build and maintain strong relationships with physician clients (virtual and in-person)

Manager – Support & Billing Services

Technical Writer

• Produce and maintain high-quality documentation for software products
• Perform peer reviews and provide higher-level editorial guidance
• Leverage analytics and AI tools to improve content quality and to improve efficiency
• Facilitate user-feedback cycles and documentation quality audits to address knowledge gaps
• Collaborate closely with the product delivery teams and the UX team to document complex concepts
• Apply UX writing best practices to make user interactions clear, intuitive, and easy
• Influence and improve product usability through UX writing
• Demonstrate a clear understanding of localization practices
• Contribute to team processes to boost productivity and quality.

Software Development Manager

Manager – Support & Billing Services

Senior Technical Writer